Kathryn Roche Email and Phone Number

Practice: Operations Excellence - IT and Service Delivery Strategy

Practice: Operations Excellence - IT and Service Delivery Strategy- Project: managed IT contract separation for $1.6B divestment on tight TSA timeline- Identified M&A language that allowed the adoption of parent company contracts with more favorable terms- Reviewed and redlined over 40 contracts to improve client terms- Created and documented process flows and contract review best practices for their Post-Acquisition Sourcing team

- Interviewed 20+ applicants per year, assessing ability, fit, and preparedness for study abroad program- Marketed study abroad program to inspire attendance and encourage participation in year-long option - Provided candidate feedback to Admissions office, leveraged to make acceptance decisions

- Led consulting group of 5, advising on-campus engineering affinity group for first-generation students- Conducted weekly meetings with client and team to track deliverables, delegate responsibility, and provide mentorship - Implemented marketing strategy to increase engagement, focusing on recruitment, participation, and communications

- Initiated and directed national employee mentorship initiative, leading a 25-person team from executive to intern levels - Engineered and executed matching model based on multiple career and competency factors- Marshalled support of directors from over 10 departments. Program has become an ongoing resource- Established Employee Resource Groups (ERG) for more than 150 employees based on race, identity, and disability- Facilitated ERG meetings to guide startup process with executive leadership

- Handled all reservations and waitlist for over 330 parties per day- Managed and organized floor, tables, and phone to ensure efficient workflow and balanced workload for servers- Resolved conflict with dissatisfied customers leveraging communication skills- Spoke in French with customers and staff at Le Garage, serving as translator when needed

- Responded to customer inquiries, processed returns, and monitored for fraud in customer experience department- Orchestrated seamless online order fulfillment, ensuring timely delivery for up to 200 customers daily- Ran mini gift shop attracting up to 100 customers per day during holiday season

- Designed digital Social Media ads for Facebook and Pinterest using Adobe Illustrator and Photoshop- Sat in on team meetings regarding media presence and marketing goals