Kathy Alexis Lui Email & Phone Number

Ontario, Canada

Pickering

Oversaw and streamlined the sales and operational documentation system, including expense tracking, report generation, and support materials.Demonstrated proficiency in using QuickBooks to manage sales transactions, generate financial reports, and support operational efficiency.Collaborated with the operations manager to coordinate sales strategies, operational planning, and execution of special projects.Analyzed profit and loss statements to identify opportunities for increasing sales, enhancing operational efficiency, and reducing expenses.Enhanced customer satisfaction and sales outcomes by providing exceptional customer service, resolving issues effectively, and optimizing product merchandising.

Specialized in product knowledge for inside sales, demonstrating features, addressing inquiries, and strategically managing objections to emphasize benefits.Regularly collaborated with technical, product specialists, and service teams to remain informed on the latest company products and services, enhancing sales presentations.Developed and implemented sales strategies focused on upselling services to existing customers, significantly boosting annual revenue.Worked closely with the sales team to expedite returns and deliver exceptional customer service, ensuring customer satisfaction and loyalty.Managed detailed records of sales transactions, customer returns, and inventory levels to optimize the sales process and ensure availability for prompt customer service.

Adhered to appropriate legal scripting when required.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered customer telephone calls promptly to avoid on-hold wait times.Regularly exceeded daily sales and product add-on quotas.Evaluated account and service histories to identify trends, using data to mitigate future issues.

• Provided superior customer service to ensure satisfaction.• Consistently achieved goals and targets for each quarter.• Successfully assisted customers with Rogers products and services based on their individual needs.• Handled cash and balance cash register.