Kathy Bell Email and Phone Number

In Credit Cards Resource we demonstrate care for the customer in everything we do - every customer, every time. As a member of the Credit Cards Resource team I demonstrate expert second level customer support, problem resolution, and deliver tailored advice to our customers. I also engage with our business partners to ensure a comfortable and enhanced customer experience. Answer escalated calls from a Credit Cards Customer Service support initiative in a timely and accurate manner,… Show more In Credit Cards Resource we demonstrate care for the customer in everything we do - every customer, every time. As a member of the Credit Cards Resource team I demonstrate expert second level customer support, problem resolution, and deliver tailored advice to our customers. I also engage with our business partners to ensure a comfortable and enhanced customer experience. Answer escalated calls from a Credit Cards Customer Service support initiative in a timely and accurate manner, Proactively offer advice to help identify opportunities to support business objectives Ensure compliance with all TDBFG Industry Codes of Conduct & TD programs, policies and practices is met to minimize overall risk to the business and our customer i.e. AML/KYC & overall call compliance Take ownership of customer concerns and follow the CPR process. Resolve issues at first point of contact. Maintain a strong working knowledge and understanding of all policies, procedures, products and service to support the customer and specialists. Educate specialists on available tools that will assist them with their contributions Contribute to strong team morale by sharing knowledge, best practices, tips and techniques with other team members Contribute to a positive and respectful work environment with customers and employees Proven ability to interact effectively within the department and with our partners Self starter who will take the initiative to obtain solutions, stay focused, pay attention to detail and follow established operating procedures. Comfortable working independently and within a team environment. Excellent knowledge of Credit Cards products and procedures Ability to identify and coach to advice opportunities Show less