Challenge Technology is a reseller of electrical equipment. Performs Account Manager duties for a large, growing restaurant chain account. Coordinates services for new and existing customers, including price quotes, proposals, and scheduling.

*NETSMART is a leading developer of EHR solutions for Post Acute Organizations and Behavior Health.*Performed inbound and outbound business development activities for Post Acute organizations (Long Term Care, Home Health, Hospice).*Coordination and follow up of Sales programs for existing customers.*Opportunity management and closing of various add-on modules for existing LTC customer base.

Account ExecutiveREGONLINE product is a SAAS solution for online event registration. • Managed incoming web and phone leads (via SalesForce and Oracle CRM) and moved them forward in the Sales process to contract and revenue generation. • Presented public product demos twice per month as well as private demos.• Cold calling activity more recently with 50 calls per day required. • Account Management and Lead Qualification as well in the earlier, start-up years.… Show more Account ExecutiveREGONLINE product is a SAAS solution for online event registration. • Managed incoming web and phone leads (via SalesForce and Oracle CRM) and moved them forward in the Sales process to contract and revenue generation. • Presented public product demos twice per month as well as private demos.• Cold calling activity more recently with 50 calls per day required. • Account Management and Lead Qualification as well in the earlier, start-up years. • Original Inbound role had become a blending of Inbound and Outbound Sales since 2012.• Achieved President’s Club award the first year Inbound team was eligible (2011).• Achieved 130% in 2013 and met bonus targets during Inbound years.• Very adaptable to change as companies, roles, responsibilities, CRM’s, management, and pay structures changed regularly during mergers and acquisitions. Show less

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INSIDE SALESSold software replication, packaging, and distribution services on various types of media, the majority being CD ROM. CUSTOMER OPERATIONS/ADMINISTRATIVE MANAGEMENTAreas managed include a Direct Order Center, K-12 education accounts, domestic employee sales program, Accounts Payable/travel expense accounting, and a call center.• Direct Order Center responsibility included three major focus areas: people management, training, and business… Show more INSIDE SALESSold software replication, packaging, and distribution services on various types of media, the majority being CD ROM. CUSTOMER OPERATIONS/ADMINISTRATIVE MANAGEMENTAreas managed include a Direct Order Center, K-12 education accounts, domestic employee sales program, Accounts Payable/travel expense accounting, and a call center.• Direct Order Center responsibility included three major focus areas: people management, training, and business recruitment. The DOC was a start-up operation requiring travel to branch offices in six states to sell and transition their business into our consolidated order center.• Employee Sales was assigned in an unsatisfactory audit posture with a low level of customer satisfaction. In less than a year, my team received a satisfactory rating after dramatically transforming the area.• Accounts Payable was another area assigned in a less than satisfactory audit posture. Given the complication of a very new staff and the training required, this area was also transformed in a very short timeframe.SALES ADMINISTRATION - CUSTOMER SUPPORT Supported large accounts such as JCPenney and Miller Brewing including order activity, backlog management, Accounts Receivable, and general problem resolution resulting in high levels of customer satisfactionOTHER IBM EXPERIENCECorporate Event Planning (Sales kickoff committee)Senior Print Buyer – 4-color printingStaff AssistantFinancial (AR/AP/budgets)Auditing (by invitation)Course Developer/Instructor (part-time) Show less