Kathy Crabtree Email & Phone Number

Greenville, South Carolina

Skills:• Translates business strategies and/or concepts into operational solutions for leaders and associates at all levels of the organization• Utilizes operations experience and strong creative ability to develop programs that produce proven business results• Develops strong relationships with a broad group of stakeholders• Ability to manage large scale projects and assemble cross-functional work teams• Strong communication skills, verbal and written• Exceptional facilitation skills - able to effectively deliver learning experiences to small and large groups at varying levels of the organization

Key responsibilities and accomplishments:• Brand Liaison for CFRST Brand Leaders to the Learning COE• Worked with brand stakeholders to understand business plans, identify learning needs, scope work and provide estimates, right-size and adjust as needed throughout the prioritization process• Design, development and implementation of key brand differentiated programs that reflect brand voice and align with brand strategy, yet are built around a common service learning framework of acculturation, skills development and performance sustainment• Managed work teams comprised of a variety of resources including direct report (manager), other Learning and Development leaders, flex staffing, vendors and subject matter experts• Pursued innovative use of technology by launching the SpringHill Suites service program using the Sony Playstation• Initiated the use of myLearning to measure certification of brand service programs for the CFRST Brands• Partnered with brand leaders to design and deliver learning sessions for global brand wide General Manager Conferences for up to 1500 attendees• Developed and delivered acculturation training for Marriott International Senior Executives and International Developers to prepare them for International growth of the Courtyard Brand • Managed multiple large scale initiative budgets of over $1 million

4994 Verdugo Way, Camarillo, Ca, Us, 93012

Business leader of the hotel with responsibility for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and ownership. Key accomplishments included:• Improved Guest Satisfaction score by 4.8 percent and Associate Satisfaction scores by 10.43 percent within 1 year• Developed leadership team to enable more efficient leadership staffing model (33% reduction in number of positions)• Regional Service Trainer

3201 E. Centrelake Drive, Ontario, Ca 91761

Business leader of the hotel with responsibility for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and ownership. Key accomplishments included:• Moved national associate satisfaction rank from the bottom 10% to the top 10% within 6 months • Certified Trainer for new General Managers• General Manager of the Quarter • Member of the selection committee for Southern California Courtyard/Fairfield Inn General Managers• Worked with ownership groups and management company to transfer ownership of the hotel

Bachelor Of Science (B.S.), Hotel & Restaurant Administration

Activities and Societies: CMAA (Club Managers Association of America)

Education record