Provide detail oriented Quality Assurance testing specific to CareTracker product for Practice Management and EMR based product application in an Agile Environment. • Process Documentation • Functional Specifications • Test Planning & Scheduling • Process Development• Root Cause Analysis• User Acceptance Testing

• Analyze business and system requirements to create and execute detailed test plans • Familiar with all phases of the Software Development Life cycle (SDLC), including requirements gathers, project planning, scheduling, Agile testing methodologies, defect tracking• Mentor team members in quality assurance procedures, processes, and facilitate discussions on areas of improvement. • Serve as second level support involved in investigating, documenting, and prioritizing reported software defects. • HL7 Interface Testing•Cognos: Query Studio, Dashboard, Financial Report data verification

• Supervised a team providing decision support analysis for strategic initiatives associated with accounts receivables process, payable process and account analysis • Position scope includes partnering with multiple operational groups throughout the company and client organizations in order to evolve metrics and add perspectives associated with accounts receivable • Client Services – Work directly with a large multi-specialty practice to assist in daily operations of physician practices.• Month End Reporting/ Ad-hoc Reporting • Primary contact for client administrators, office staff, division manager and operations staff.• Establish, maintain and perform QA audits on employees monthly.

• Provided client services to 4 Orthopedic Surgical billing accounts for Beth Israel Hospital in addition to multiple Private Practices• Managed several aspects associated with the daily and monthly processing of charge entry, payables, accounts receivables, and client specific reports.• Continuously refined practice management approaches and achieved substantial decreases in accounts receivables over 90 days old.• Provide Client Reports: Stat Reports, Trend Reports, Crystal Reports, Provider Summaries, Unpaid claim activity reports• Balance/Reconcile client monthly revenue