Kathy Dougherty Email & Phone Number

1 Browertown Road Woodland Park, Nj

Working with both Superintendent of Public Works and Assistant, as of November 2012:- Manage attendance for 20 employees-including daily attendance, bi-weekly overtime, requests for time off - Take all calls from residents - Order equipment/materials for DPW with various vendors (street signs, department office supplies, uniforms for staff, etc.)- Manage and prepare Permit requests from residents - Communicate with various vendors when recycling is required- Assist with FEMA and OEM when requested- Prepare annual Tonnage reports- Ensure communication is distributed to various DPW staff regarding town activities that require DPW assistance- Maintain and manage various listings of required projects within DPW: Pot hole repairs, Metal recycle collection, - Contact residents for upgrade to present water meter equipment.

Working with Tax Collector, assist with resident requests:- Download, review and analyze meter reading equipment- Prepare Utility/Water billings- Process Utility/Water payments - Order/prepare Final Water Bill- Trouble shoot and resolve issues regarding water meter/billing issues- Assist Tax Collector Clerk with resident needs: Tax Balance information, Homestead Rebate information, Property Tax Freeze Information (PTR 1 & 2), Tax Re-Evaluation information

Assist customers with their needs: returning merchandise, adjusting prices/paid receipts, processing credit card payments, ordering merchandise and assuring all customer needs are addressed. Also assist with store closing, cash counting, preparing store for next business day purchases and anything else requested by store management.

Woodland Park, Nj

I work directly with the customer...assisting them with their purchase. I locate their requested item and ensure it is perfect for them and will add value to their life. I ensure the store and it's merchandise has a appearance which will entice the customer into the purchase. If the item is not located within our store, assist the customer in purchasing on-line or through our telephone ordering unit.

I was delivering training information to the client which at end line, improved performance of staff and increased bottom line to the company.