Mec
CurrentPerform an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule complimentary in-home or virtual health evaluations with providers. Present a positive, professional, and high-energy demeanor when interacting with clients, health plan members, and team members. Adapt, reschedule, and cancel appointments with members and contracted providers as required. Monitor performance metrics such as appointments, calls, handle time, and productivity using designated reporting systems. Report member complaints and escalations promptly to Member Engagement Managers for timely resolution. Participate in peer-to-peer coaching sessions to enhance skills and performance.
Jun 2023 - Present
