Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases. Resolves customer issues and answers questions.

Provide and market Company's product line and beauty products. Sell beauty products, jewelry and clothing. Advised Customers on current promotions with health and beauty products they may like to purchase.

April 2022-November 2023 Lumen Technologies was renamed from CenturyLink communications-RemoteCurrent Position: Customer Success Advocate II/Partner Support Manager 1 for many regions.. Indirect 2014 to 2023 The most recent I had 102 customers with a Base of 1.2 million to be responsible for. I was the top performer for cases on the Northeast team. Duties: Inspire Channel Partner loyalty through a Partner-focused alignment, clear objectives, and utilizing data-led insights to drive customer lifetime value. Digital coaches. Driving overall customer lifetime value with and through our partners. I was accountable for the overall selling partner and customer success experience.Also, responsible for Renewals, Rerates, Upsells, Changes, Call to actions, Lifecycle account support maintenance which could be but not limited to portal support, billing, escalations, projects, contracts, inventories, moves, adds, change requests.I was also on the Customer Success Roundtable which consisted of 10-12 people to discuss different processes to have a voice for the Customer Success Team. I provided great ideas with thorough details.

November 2017-April 2022 CenturyLink Communications bought Level3/ Position- Partner Support Manager. I was the top performer on the midwest team for 4 years. I was recognized for great work many times from training others, for persevering to find out information. Duties: Indirect Pooled team assisting with extensive billing support cases, portal support cases, mentoring team members, change requests and problem solving. I provided great ideas with thorough details.

Level3 Communications / Partner Support ManagerDuties Included: Provide exceptional support for 2-3 Dedicated Channel Managers in Indirect Organization. Moves, Adds, Changes, Disconnects, Billing and Portal Support, Upselling, RenewalsI was recogined numerous times for my exceptional work

Service Delivery Associate and promoted later to Senior Service Delivery AssociateDuties Include: IVR for Customer Service Calls, Moves/Adds/Changes/Disconnects, SME for legacy company-global recognition, projects, worked on newly rolled out programs, many testing teams. Numerous recognitions for exceptional work.

Tried to keep customer's from downgrading their service, or handling complaints about service, setting up trouble tickets, selling and upgrading.

Tried to keep customers from taking down their service, selling, upgrading, working on minor repair issues.