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PROGRAM / PROJECT MANAGEMENT CONSULTANTAccomplished IT Program Delivery Manager / Project Manager with extensive experience leading global applications and infrastructure teams in support of a world-wide customer base in the Manufacturing, Healthcare and multiple Customer Industries. Innovative leader with demonstrated commitment to quality, attention to detail, and expertise in process in productivity improvements. Adept at collaborating with customers, fostering positive team dynamics, and partnering with support groups; bringing the right people together from international geographies to deliver successful results.CORE COMPETENCIES● Global Delivery of Projects ● Team Development / Performance Management● Strong collaborative skills ● People Leadership / Career Coaching● Excellent problem solving skills ● Process and Productivity Improvement● Customer needs assessment ● Financial Management
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Program Delivery Manager / Project ManagerHewlett-Packard May 2008 - Aug 2014Pontiac, MiProgram Delivery Manager (2008 -2014)Program Delivery Manager for new and existing HP Enterprise Services contracts. Responsible for the coordination of teams that will design, develop and implement the Standard Reference Architect (SRA) tool set. Service Enablement encompasses the areas of: ITO Technical Infrastructure, Security and Compliance, Service Management and Operations Support, Operational Readiness, Service Level Agreement (SLA) and Key Process Indicator (KPI) reporting, Asset Business Management (ABM) and Information Technology Infrastructure Library (ITIL).● Coordinate internal and external support teams in multiple geographies to ensure a seamless integration for the customer functioning as a liaison between the customer, application experts, the technical packaging and testing team and the team responsible for deploying the software.● Create and develop the proper staffing plan to ensure that we can meet / exceed the user’s expectation and deliver our product on time and within budget.● Upheld customer satisfaction through proactive initiatives, responsiveness, communication and timely resolution of escalated delivery readiness issues.● Worked with the Architect and team to create the Scope of Work (SOW). Obtain sign off with the Client and make sure that we adhere to the contract.● Coordinated and deployed in house Data Centers and Workplace MigrationsExamples of Account: American Airlines, Andina Bottlers, Rolls Royce, Cigna, Nextel, Vale’, etc. -
Project MgrEds Jan 2000 - May 2008Detroit, MiProject Manager (2000 -2008)Provided project management consulting, mentoring, oversight and process improvements for internal HP Projects.● Operations Manager for the deployment of Client Delivery Portal (CDP) and Global Visualization Analysis (GVA / Blazent) Reporting and Analysis for the GM Account. Implemented technical and project management. Coordinated delivery and staff functions for the Application Support team responsible for production support, maintenance, and major enhancements. Created and delivered training to the GM customers.● Served as Project Manager and Team Leader for the move and coordination from various GM locations into GM World Headquarters located in Detroit MI. Responsible for the coordination to move 12,000 GM employees working with HP and 3rd party vendors, rebuilding and upgrading their PC’s and Desktops. Testing to ensure connectivity and customer satisfaction ensuring no impact to the customer.● Lead the asset data collection phase of the GV development process earning a Patent. Patent Number: 20080086345, Issued 4/10/2008
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Site ManagerEds Jan 1996 - May 2000Troy, MiGeneral Motors Corporation● Site Manager for GM Service Operations – Liaison between HP support and the GM client executives. Improved communications, risks, issues and quality experience.● GM Executive Support - Provide 2nd level technical support for Executives client machines. Received the GM Out-Standing Service Reward.● 2nd Level Support - Provide 2nd level technical support and training for all new hire 2nd level support personnel. Created a new Technical Manual to share between the HP/GM technical support teams located on various sites.
Kathy Hill Skills
Kathy Hill Education Details
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Lamphere High School
Frequently Asked Questions about Kathy Hill
What is Kathy Hill's role at the current company?
Kathy Hill's current role is Program / Project Managment / Technology Consultant III--.
What is Kathy Hill's email address?
Kathy Hill's email address is kathyh@hp.com
What is Kathy Hill's direct phone number?
Kathy Hill's direct phone number is +124894*****
What schools did Kathy Hill attend?
Kathy Hill attended Lamphere High School.
What are some of Kathy Hill's interests?
Kathy Hill has interest in Travel And Reading.
What skills is Kathy Hill known for?
Kathy Hill has skills like Program Management, Project Management, Itsm Consultant, Instructor Led Training, Infrastructure, Asset Management, Data Collection, Executive Level Communication, Service Now.com, Hp Service Manager, Itil, It Service Management.
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Kathy Hill
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4rocketmail.com, cisco.com, cisco.com, scansafe.com3 +140852XXXXX
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Kathy Hill
Microsoft Azure Supply Chain Strategy & Transformation User Acceptance Test Strategy LeadIssaquah, Wa3hp.com, hpe.com, microsoft.com -
Kathy Hill
Huntsville-Decatur-Albertville Area
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