Kathy L. Email & Phone Number

Buffalo, Ny, Us

• Facilitated collaboration with multiple internal teams to ensure complete discovery and design on requirements, resulting in a deep understanding of project needs by product teams and reducing the risk of scope creep.• Tracked delivery of work packages using a work breakdown structure, pushing teams to deliver project requirements in a more predictable manner and resulting in increased efficiency and effectiveness.• Conducted monthly resource planning team conversations with resource managers, balancing actuals vs future hourly allocation for 15+ teams, demonstrating strong organizational and communication skills.• Provided weekly updates to leadership using a project plan, risk log, work completion %, and budget metrics, demonstrating strong reporting and presentation skills.• Tracked, monitored, and closed project issues prior to project completion, ensuring no bugs were experienced by the end user, leading to a better customer experience and reducing team effort for bug troubleshooting.• Ensured business leads provided official sign-offs on business requirements, design, test strategy, test results, and project closure documentation, minimizing scope creep and timeline slippage.• Monitored and executed the software development lifecycle on 5+ small and medium-sized projects, demonstrating proficiency in project management methodologies.

• Processed and verified over 1000 confidential documents and memos, ensuring accuracy and adherence to strict procedures for handling sensitive information.• Handled correspondences and distributed confidential faxes for 25+ clients within the internal department, demonstrating strong communication and interpersonal skills.• Compiled records and reports, prepared presentations, inquiries, agendas, and meeting minutes for 25% of weekly team meetings, highlighting strong writing and presentation skills.• Ensured high-priority client issues and questions were addressed within 2 business days of the query, maximizing customer satisfaction.• Trained and coached 5 new team members on administrative and data processing activities, demonstrating strong coaching and mentoring skills.• Established department databases and shared drives, monitored user access, and ensured data security for a team of 50+ users.• Managed calendars and scheduled appointments for team leads and managers, ensuring timely and efficient meeting coordination.