Kathy Lang Email & Phone Number

Marshfield, Wi

Manage a Team of Client Service Analysts, with with emphasis in Non Profit and Catalog strategic account base. In addition to managing own client and technical support responsibilities.Provide leadership, tools, and technical support to assist marketers reach their maximum campaign response. Support of Non Profit Organizations, Catalog, Social Media, Analytics, and List Rental Fullfillment.Develop tools, validate data, and provide technical support to help reach maximum… Show more Manage a Team of Client Service Analysts, with with emphasis in Non Profit and Catalog strategic account base. In addition to managing own client and technical support responsibilities.Provide leadership, tools, and technical support to assist marketers reach their maximum campaign response. Support of Non Profit Organizations, Catalog, Social Media, Analytics, and List Rental Fullfillment.Develop tools, validate data, and provide technical support to help reach maximum delivery to targeted markets and individuals.Incorporate analytic profile data based upon demographics to target and maximize client prospects.Collaboration is a key value. Client Services, Operations, IT, Analytic, and Sales along with outside sources; Co-ops, USPS, and letter shops work to achieve the client's target goals.- Interview, hire, manage and support nine direct reports; located within the Marshfield office and remote employees.- Allocate client base and responsibilities to team.- Train and develop direct success of the team. - Produce reports to analyze team time allocation and client satisfaction results.- Ensure processing within team is executed at the maximum level of productivity and efficiency.- Identify, execute, and support account management plans identified with account sales directors.- Outline, communicate,and execute corporate goals within team.- Proactively identify opportunities to enhance client marketing needs.- Attend National Account summits to kick off seasonal campaigns.- Continue execution of paperless environment. Recently established as 2015 corporate goal. Show less

Marshfield, Wisconsin

- Direct primary client contact for technical processing and services.- Create and manage client project scheduled deadlines.- Manage multiple accounts at various stages of completion simultaneously and daily. - Process client projects and manage technical and quality assurance requirements.- Responsible for the technical aspect of client solutions and support of product lines.- Review project execution to ensure maximum performance and execution is made.- Escalate… Show more - Direct primary client contact for technical processing and services.- Create and manage client project scheduled deadlines.- Manage multiple accounts at various stages of completion simultaneously and daily. - Process client projects and manage technical and quality assurance requirements.- Responsible for the technical aspect of client solutions and support of product lines.- Review project execution to ensure maximum performance and execution is made.- Escalate concerns with data processing and campaign selections. - Serve as communication bridge between client, and account analytic, and sales directors.- Share innovative ideas with colleges to improve project execution and completion.- Assist Account Directors with products and services to both potential and existing clients.- Assist clients plan new campaign seasons.- Participate with management to execute new hire training.- Pursue movement to paperless environment. Show less