Managed relationship for small to national market clients (1 to 20,000+ participants) by coordinating with internal departments for service deliverables, client reporting, compliance testing, and plan design. • Conducted quarterly and annual strategic planning meetings with clients, providing an overview of industry trends and evolving the client service model to meet client goals and objectives. • Provided oversight of client service enhancements (business process and system… Show more Managed relationship for small to national market clients (1 to 20,000+ participants) by coordinating with internal departments for service deliverables, client reporting, compliance testing, and plan design. • Conducted quarterly and annual strategic planning meetings with clients, providing an overview of industry trends and evolving the client service model to meet client goals and objectives. • Provided oversight of client service enhancements (business process and system improvements), evolving plan offerings to participants; led new service and technology installations to client satisfaction and for the benefit of plan participants.• Streamlined internal processes generating efficiencies while reducing operational risk with a positive impact to operating costs in providing administrative services (e.g. implementation of paperless withdrawals and distributions, development of hardship certification criteria and submission process to ensure compliance). • Developed one-touch client reporting for all national market clients, standardizing plan statistical reporting, improving quality of client reporting and decreasing number of hours to prepare reports by 60%; resulting in a material reduction in operating expense (3 FTE reduction).• Mentored less experienced administrative staff in all aspects of retirement plan operations with supervisory responsibility for up to 5 employees. Show less

Responsible for service delivery of small to mid-market, qualified and nonqualified retirement plan clients • Provided consulting services to small to mid-market level clients through daily management of administration, compliance adherence, plan design recommendations and update of regulatory environment.• Performed compliance testing, including average benefits test under 401(a)(4), compensation testing under 414(s), coverage testing under 410(b), ADP/ACP compliance, annual… Show more Responsible for service delivery of small to mid-market, qualified and nonqualified retirement plan clients • Provided consulting services to small to mid-market level clients through daily management of administration, compliance adherence, plan design recommendations and update of regulatory environment.• Performed compliance testing, including average benefits test under 401(a)(4), compensation testing under 414(s), coverage testing under 410(b), ADP/ACP compliance, annual additions under 415(c), 402(g) limit monitoring and employer deductible limits under 404, ensuring plan is in compliance with all regulations.• Prepared valuations and IRS Form 5500 filings, reviewed transactional processing for accuracy/qualification, reviewed plan documents for operating requirements and preservation of protected benefits, and provided contribution calculations, including comparability and Social Security Integrated formulas. Confirmed all allocations and transactions were in compliance with plan document and all regulatory requirements were met. Show less