• Measured business performance of over 60 clients with SQL and Python to ensure sustainable sales growth• Visualized sales data of over 15,000 customers with Power BI to provide insights for segmentation• Forecasted inventory level to strengthen operational efficiency and effectiveness in supply chain• Examined industry trends and competitive threats to identify expansion opportunities

• Conducted market analysis and business forecast to accelerate management decision making with Excel and PowerPoint • Evaluated marketing communication programs for over 900k customer base to stimulate growth in retention• Utilized data analytics platform Qliksense to assess customer behaviour and drive acquisition

• Set up customized and syndicated market research studies for over 30 local and international clients• Analyzed industry trends and consolidated findings to compile consumer insights reports with Excel and PowerPoint• Built and managed the relationship with key accounts by addressing their questions to ensure client satisfaction

• Prepared periodical business reports and presentation materials by data mining with Excel and Access • Tracked business performance of over 100 branches to forecast market potential and future demand

• Contributed in developing marketing plans and strategies to forecast potential clients’ demand• Assisted in digital marketing for wellness products to improve client interface through Facebook and e-store Zalora• Surveyed over 15 branches and prepared customer satisfaction data for use in analytics with Excel• Analyzed staff performance and generated reports to facilitate management decisions for improving service quality

• Prepared racing packages for over 20,000 members to secure clients’ loyalty• Managed over 100 invoices to speed up ordering process and ensure an efficient supply chain system

• Optimized team efficiency by increasing system accuracy and consistency with database maintenances