Managed hotel reservations, speciality and FIT reservations via phone calls, emails, hotel website, travel agent and handled data input in OPERA PMS Software.Communicated with external parties e.g. Booking.com, Expedia to ensure the booking information requirement is accurate; resolved issues e.g. payment, date change, cancellation due to climate or itinerary change. Responded promptly to all parties. Accommodated guest's special requirement to personalize the preference and resolved issues leading to higher customer satisfaction, retention and brand loyalty.Arranged patient or injury worker bookings from e.g. Sickkids Hospital, Toronto General Hospital, First Nations Inuit Health, WSIBAchieved 94% score for overall Mystery call assessment.

Introduced multiple UK property projects to potential investors in Hong Kong; identified the clients' need and requirement with an excellent customer service mannerFollowed up sign-up UK property investment inquiries by email, phone call and meeting (in person or ZOOM)Conducted market research and educated key insights to customers during consideration and buying processExecuted on outbound calling strategy to warm leads, leading to a close rate of 40%Worked closely with UK team and existing investors for putting their properties on rental market in Birmingham, Liverpool, LondonManaged event/seminars during pandemic and successfully attracted more than 30 participants to attend which exceeding 20% expectation

Relocated to London, UK for broadening my international working and living experience.Handled customers' inquiries from different online marketing portals, walk in and phone calls as well as resolved complaints leading to higher customer satisfaction.Assisted more than 100 working professional and overseas students on searching rental property ; arranged face to face or virtual viewings ; gathered the market insight and helped the clients making decision on their dream home within their criteria.Posted property advertisement on marketing channel; which resulting in a 10% more business leads generation.Worked closely with in house property maintenance team to address repair or cleaning issue with timely manner.Updated clients' search criteria and tracked the company revenue on CRM tool.Gained 5-stars Google reviews as positive recognition from my customers, which resulting in higher customer satisfaction.

Provided a total solution of advertising and marketing consulting services across market to advertisersConducted market research on industry, competitors, and customers insight to creating a strategic campaign planning on customer journey framework, branding KPI objectives, social media listening, digital personasIdentified new business opportunity in the market and developed strategies to pursue themWorked closely with social media team, digital team, creative team, buying teamSpecialties: Digital advertising, Video advertising, Mobile Advertising, Print advertising, TV advertising, OOH advertising, Programmatic Advertising, and ROI Marketing

Worked at a digital marketing agency which has been established for 20 years in marketProvided suitable digital solution - SEM, SEO, Display Ad, Social Media Ad, Video Ad in Hong Kong & China market to local or regional advertisers and business partnersManaged existing advertisers' always-on digital marketing campaign and developed new business opportunitiesStudied marketers' industry, key competitors, target audience through 3rd party researching tools (SEM RUSH, Google Trend, Keyword Planner, COMSCORE) ; identified their pain points and built a strategic advertising plan to meet their marketing objectives (e.g. brand lift, impact consideration, purchase intent)Earned Facebook Blueprint Certification and Google Adwords Certification

Worked in No.1 Street Furniture Outdoor Media CompanyWorked with world renowned advertisers e.g. KFC, Heineken, Live NationDeveloped and implemented regional innovative creative execution or technology in OOH platform to direct clients and tier 1 media agencies ( Group M, OMD, PHD, Dentsu, Carat, Mediacom, HAVAS)Liaised and monitored campaign execution with media buyers, media planners; creative agencies; advertisers and production teamGathered competitors market intelligence and reported to Sales director for the latest advertising toolsReviewed and tracked revenue KPI monthly & quarterly to top management

Worked closely with world renowned CPG, Entertainment advertisers e.g. Hitachi, General Aircon, Geox, Fox movies, Disney Movie, Warner BrosProposed suitable outdoor advertising solution with creative execution to advertisers and tier 1 media agencies (OMD, PHD, Carat, Dentsu, Mediacom, Starcom, Zenith, Mindshare)Updated competitor market intelligence and reviewed sales KPI analysis to managementProposed the latest advertising tools and sales package to media buyers, planners and direct clients