Kathy Mccully Email & Phone Number

Merrimack, New Hampshire, United States

Seabrook, New Hampshire, United States

United States

Greater Boston Area

Collaborate with management / leadership team at a large retail store with 175 employees. At various times, managed Guest Services, Front End Operations, On-Line Fulfillment, Soft Lines, Apparel, Domestics, Home, Entertainment, Electronics, Health & Beauty, Food & Beverage, Stationary, and Seasonal. Promoted 5 times and managed up to 8 departments concurrently, leading up to 100 employees. Contributed to 6.5% annualized growth over a two year period. Drove sales growth during two major remodels. Consistently achieved work center goals. Increased sales in individual departments by 5-10%. Improved department quality and compliance standards.Delivered best team survey results, achieving 85-90% overall satisfaction scores (vs. goal of 84%). Earned highest score in most recent annual review. Consistently exceeded performance expectations. Trained 1,000+ new hires over 16 years with multiple employees promoted into management roles. Helped streamline policies and procedures while facilitating implementation of a new operating model. Drove multiple successful brand launches. Opened internal Starbucks, trained team, and served as Food Service Manager.

Greater Boston Area

Contributed to rapid growth and expansion of a national men's clothing retailer and supported entrée into the New England marketplace. Promoted the sale of men's apparel including suits, shoes, and accessories. Provided quality customer service and support at new location with 15 employees.