Kathy O'Connell

Kathy O'Connell Email and Phone Number

Contact Center Expert, Helping Companies Enhance Customer Experience
Kathy O'Connell's Location
Cape Coral Metropolitan Area, United States
Kathy O'Connell's Contact Details

Kathy O'Connell work email

Kathy O'Connell personal email

n/a
About Kathy O'Connell

Over 10 years of helping my customers to leverage technology within the Contact Center and Back office to enhance customer experience and optimize performance. At NICE, that background is amplified by the breadth of capabilities available to measure and manage Customer Experience and Employee Experience. If you are looking for help in these areas please reach out to me for assistance.Specialties: Digital Customer Engagement, CX, Customer Journey, AI, Analytics, Business Process Automation, Voice of the Customer, Workforce Optimization, Contact Center, ACD, IVR, SaaS, CaaS, VoIP, SIP, IP PBX, Unified Communications, Telecommunications, CRM, Application Integration, Customr Experience Best Practices, Consultative & Solutions-Based Sales, Enterprise Account Management and Territory Management.

Kathy O'Connell's Current Company Details

Contact Center Expert, Helping Companies Enhance Customer Experience
Kathy O'Connell Work Experience Details
  • Nice Ltd
    Account Executive
    Nice Ltd Mar 2020 - Sep 2021
    Fort Myers, Florida
    View
  • Avtex Solutions, Llc
    Account Executive
    Avtex Solutions, Llc May 2018 - Mar 2020
    Greater Minneapolis-St. Paul Area
    Avtex/Adapt is a full-service Customer Experience consulting and solution provider focused on helping organizations create better experiences and build lasting customer relationships, Avtex has been delivering, implementing, supporting Genesys/Interactive Intelligence customer experience platforms for more than 20 years. Leveraging unparalleled breadth of knowledge and experience, Avtex guides organizations through the process of identifying, implementing, maintaining CX strategies and technologies to deliver an exceptional experience to their customers.
    View
  • Genesys | Interactive Intelligence
    Director Of Strategic Accounts
    Genesys | Interactive Intelligence Oct 2008 - May 2018
    Worked with organizations striving to enhance customer experience, improve business communication/collaboration and gain maximum organizational efficiency.
    View
  • Syntellect Inc
    Area Manager
    Syntellect Inc 2006 - 2008
    Cape Coral, Florida
    Responsible for all CX solutions sales and business development in the Southeast territory.
  • Ser Solutions Inc.
    Senior Account Executive
    Ser Solutions Inc. 2004 - 2006
    Cape Coral, Florida
    SER Solutions is a global provider of enterprise CX solutions. Responsible for all sales and business development activities in the Southeast.
  • Aspect Software
    Senior Account Executive
    Aspect Software 1999 - 2004
    Atanta, Ga
    Concerto Software, now Aspect is a leading enterprise contact center and workforce optimization solution provider.
    View

Frequently Asked Questions about Kathy O'Connell

What is Kathy O'Connell's role at the current company?

Kathy O'Connell's current role is Contact Center Expert, Helping Companies Enhance Customer Experience.

What is Kathy O'Connell's email address?

Kathy O'Connell's email address is ka****@****ast.net

Not the Kathy O'Connell you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.