Kathy Phan

Kathy Phan Email and Phone Number

Services Operations Manager @ Togetherwork
Buffalo, NY, US
Kathy Phan's Location
Buffalo, New York, United States, United States
Kathy Phan's Contact Details

Kathy Phan work email

Kathy Phan personal email

n/a
About Kathy Phan

I am an effective Client Solutions Manager with a background in technical support and business analysis. Using clear and concise communication and technical methods, I successfully navigate a myriad of projects from initial discovery to project completion.

Kathy Phan's Current Company Details
Togetherwork

Togetherwork

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Services Operations Manager
Buffalo, NY, US
Website:
togetherwork.com
Employees:
281
Kathy Phan Work Experience Details
  • Togetherwork
    Services Operations Manager
    Togetherwork
    Buffalo, Ny, Us
    View
  • Togetherwork
    Senior Client Success Manager
    Togetherwork Aug 2023 - Present
    In addition to my responsibilities as SofTrek's Client Solutions Manager, I also:- Oversee and manage the implementation team for two online products: Doubleknot and ClearViewCRM- Research and Develop project management strategies to better streamline client onboarding leading to an increase in client satisfaction. - Provide guidance, expertise, and direction to an implementation based on the implementation specialist’s needs - Report to leadership on current projects, updates, and potential red flags
    View
  • Softrek
    Client Success Manager
    Softrek Jan 2018 - Present
    Amherst, New York
    View
  • Softrek
    Account Manager
    Softrek Jan 2018 - Mar 2019
    Amherst, New York
    As a part of the client success team, I take on anything from troubleshooting technical issues to implementing long-term projects with clients. - Maintain working relationships and partnerships with clients and vendors through continual support, relationship management, and communication- Educate clients on new features and processes for SofTrek’s product- Act as a point of contact for clients - Give one and two-tier technical support to clients
    View
  • Yuhmbox
    Marketing Assistant
    Yuhmbox Nov 2016 - Jun 2018
    San Jose, Ca
    Working remotely for a gourmet dinner delivery service in California, I support the company through handling various tasks on a weekly basis.- Assist the progression of content development and strategy- Responsible for social media posts aligned with the company’s values- Design and establish content for email campaigns from daily emails to special events- Responsible for updating website and products shown on site- Content writer for emails, social media, blog, and product descriptions
  • Fuzzy Logic Brewing
    Communications Coordinator
    Fuzzy Logic Brewing Jun 2016 - May 2017
    Ho Chi Minh City
    As the first microbrewery in Saigon, my main objective was to influence market behavior through various campaigns and mediums. - Social media and public relations strategist- Upheld client relations throughout the city- Promoted various events throughout the country - Implemented scanning techniques for social media strategies- Generated posts, media campaigns, and advertisements- Increased sales revenue through customer acquisition
  • International Training And Education Center
    Lecturer
    International Training And Education Center Sep 2013 - Feb 2016
    Ho Chi Minh City, Vietnam
    Working alongside the director of the English department, I ensured comprehensive learning programs for university students.- Taught English as a second language to university students- Led the development of course materials for college level writing- Designed courses based up experimental learning theories- Held professional development workshops and training sessions- Researched theory as well as developed, executed, and analyzed data for university entry
  • Ila
    Teacher
    Ila Dec 2011 - Dec 2013
    Ho Chi Minh City, Vietnam
    Primary, Secondary and High School English Teacher

Kathy Phan Skills

Research Curriculum Design Curriculum Development Public Speaking Customer Service Powerpoint Classroom Teaching Writing Tutoring Social Media Microsoft Office Microsoft Word Management Higher Education Leadership Strategic Planning Microsoft Excel Interpersonal Skills Technical Support Troubleshooting Crm Databases Client Services Client Relations Written Communication

Kathy Phan Education Details

Frequently Asked Questions about Kathy Phan

What company does Kathy Phan work for?

Kathy Phan works for Togetherwork

What is Kathy Phan's role at the current company?

Kathy Phan's current role is Services Operations Manager.

What is Kathy Phan's email address?

Kathy Phan's email address is kp****@****rek.com

What schools did Kathy Phan attend?

Kathy Phan attended Purdue University, University Of California, Santa Cruz.

What skills is Kathy Phan known for?

Kathy Phan has skills like Research, Curriculum Design, Curriculum Development, Public Speaking, Customer Service, Powerpoint, Classroom, Teaching, Writing, Tutoring, Social Media, Microsoft Office.

Who are Kathy Phan's colleagues?

Kathy Phan's colleagues are Martin Barfield, Tiffany Bellah, Tricia Loveday, Kelsey Hess, Dana Gold, Manohar Chinthakunta, Sarah Farmer.

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