Kathy Phan Email & Phone Number

Buffalo, Ny, Us

In addition to my responsibilities as SofTrek's Client Solutions Manager, I also:- Oversee and manage the implementation team for two online products: Doubleknot and ClearViewCRM- Research and Develop project management strategies to better streamline client onboarding leading to an increase in client satisfaction. - Provide guidance, expertise, and direction to an implementation based on the implementation specialist’s needs - Report to leadership on current projects, updates, and potential red flags

Amherst, New York

Amherst, New York

As a part of the client success team, I take on anything from troubleshooting technical issues to implementing long-term projects with clients. - Maintain working relationships and partnerships with clients and vendors through continual support, relationship management, and communication- Educate clients on new features and processes for SofTrek’s product- Act as a point of contact for clients - Give one and two-tier technical support to clients

San Jose, Ca

Working remotely for a gourmet dinner delivery service in California, I support the company through handling various tasks on a weekly basis.- Assist the progression of content development and strategy- Responsible for social media posts aligned with the company’s values- Design and establish content for email campaigns from daily emails to special events- Responsible for updating website and products shown on site- Content writer for emails, social media, blog, and product descriptions

Ho Chi Minh City

As the first microbrewery in Saigon, my main objective was to influence market behavior through various campaigns and mediums. - Social media and public relations strategist- Upheld client relations throughout the city- Promoted various events throughout the country - Implemented scanning techniques for social media strategies- Generated posts, media campaigns, and advertisements- Increased sales revenue through customer acquisition

Ho Chi Minh City, Vietnam

Working alongside the director of the English department, I ensured comprehensive learning programs for university students.- Taught English as a second language to university students- Led the development of course materials for college level writing- Designed courses based up experimental learning theories- Held professional development workshops and training sessions- Researched theory as well as developed, executed, and analyzed data for university entry

Ho Chi Minh City, Vietnam

Primary, Secondary and High School English Teacher

Master’S Degree, Communication, General, Graduate

- Developed strategic communication plans - Created and implemented social media marketing plans

Bachelor Of Arts (B.A.), History