Kathryn Rice Email & Phone Number

United States

Knoxville, Tennessee, United States

Provide student borrowers, parents, schools, and lender clients with FAFSA, Loan, FSA ID, and general information, via telephone, internet, and written communication. Adhere with all applicable state and federal regulations. Required to have a 5c level access to FSA’s information system.

Remote, Tennessee, United States

Open/research cases for missing/incomplete beneficial ownership forms. Designated for projects, handling data research, account research, and gathering data analytics. Receive account deposits (check or cash) and pay out cash or other disbursements/withdrawals, accept loan and credit card payments, issue money orders and pre-paid debit/Connections cards. Conduct account research. • Place Fed Treasury shipment in and out, issue official checks, change customer’s address in ARGO, print statements from IBS for customer • Completing training for Business Banker/Relationship Banker opportunities including account maintenance • Managed the Teller side of the branch for the month of June• Approve financial transactions using sound judgment to reduce risk and potential loss from fraud • Ensure that all security and audit procedures are followed to minimize potential risk • Manage cash recap, cash master reporting, and cash limits following Teller Operational Standards • Investigate, locate, resolve, and control Teller differences to manage Teller Difference budget within acceptable standards • Guide customers on electronic banking technologies and procedures • Ensure proper management including documentation of incoming and outgoing cash shipments • Perform monthly audits for teller cash drawers, cash vault, negotiable items, and safe deposit boxes• Operate in full compliance with policies and procedures and regulations and laws, including SAR due diligence, Bank Secrecy Act (BSA), and Anti-Money Laundering (ALM) requirements

Lebanon, Tennessee, United States

Managed full & part-time staff, administration and efficient daily operation of the center, including lending, collections, electronic payments, product sales, customer service, initial HR duties and safety procedures. • Recorded the highest increase in revenue for the entire district from 12/2017 to 12/2018• Achieved individual and center goals through the increase of new business, referrals, retention of current customer relations and managing the collection process• Oversaw compliance of industry & government policies and standards, such as safekeeping of funds and property, personnel practices, security, violations, transactions, and recordkeeping• Reviewed applications, interviewed, hired, trained, set priorities, and evaluated staff performance • Trained new hires across 2 districts with 17 stores, as needed• Western Union agent; strong knowledge of Dodd Frank, AML, BSA laws & government regulations