Kathryn Rice Email & Phone Number

United States

Knoxville, Tennessee, United States

Provide student borrowers, parents, schools, and lender clients with FAFSA, Loan, FSA ID, and general information, via telephone, internet, and written communication. Adhere with all applicable state and federal regulations. Required to have a 5c level access to FSA’s information system.

Remote, Tennessee, United States

• Open/research cases for missing/incomplete beneficial ownership forms. Designated for projects, handling data research, account research, and gathering data analytics. Receive account deposits (check or cash) and pay.
• Place Fed Treasury shipment in and out, issue official checks, change customer’s address in ARGO, print statements from IBS for customer
• Completing training for Business Banker/Relationship Banker opportunities including account maintenance
• Managed the Teller side of the branch for the month of June
• Approve financial transactions using sound judgment to reduce risk and potential loss from fraud
• Ensure that all security and audit procedures are followed to minimize potential risk

Lebanon, Tennessee, United States

• Managed full & part-time staff, administration and efficient daily operation of the center, including lending, collections, electronic payments, product sales, customer service, initial HR duties and safety procedures.
• Recorded the highest increase in revenue for the entire district from 12/2017 to 12/2018
• Achieved individual and center goals through the increase of new business, referrals, retention of current customer relations and managing the collection process
• Oversaw compliance of industry & government policies and standards, such as safekeeping of funds and property, personnel practices, security, violations, transactions, and recordkeeping
• Reviewed applications, interviewed, hired, trained, set priorities, and evaluated staff performance
• Trained new hires across 2 districts with 17 stores, as needed