I was recently promoted to a Regional Managing Directors position for Envoy. I’ve worked with customers for over 30 years in the airline industry. I worked for American Airlines both in their reservation department and as a customer service agent at the airport. I've been a General Manager for Envoy in Rochester, NY for the last 20 years where I managed 70 employees. While I’m that position I handled lost luggage issues, flight delays and employee issues on a daily basis. I've cleaned airplanes, loaded luggage and dealt with irate customers. I'm a ground security coordinator, lead environmental coordinator and a local trainer. Specialties: In charge of purchasing, payroll, budgets, auditing, HR issues and hiring and firing. I've been involved in union negotiations unemployment hearings as well as employee investigations.
Envoy
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Regional Managing DirectorEnvoy Dec 1988 - PresentMidwest RegionI'm a Regional Managing Director with Envoy and oversee 11 cities. Prior to this I spent 20 years as a General Manager for Envoy in Rochester, NY. I had a team of 70 employees, and we ground handled American Airlines. I now review audits, payroll, scheduling, approving invoices, and communicate with the FAA, TSA and OSHA. As a Ground Security Coordinator, I have to ensure my cities are in compliant with the rules and regulations of these agencies. At the same time ensuring my cities are following policies and procedures set forth by Envoy. A big part of my responsibility is to mentor and help my managers grow to promote within the company. Allowing them the ability to recognize and teach their direct reports to do the same.
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Customer Service ManagerAmerican Airlines Oct 1999 - Jan 2003I was in charge of audits, scheduling employees and making sure our flights departed on time. I also worked with customers on a daily basis and solved numerous employee issues. I worked with union and non-union employees. While a supervisor in Buffalo, I also worked on the Y2K project. I traveled to numerous cities in our system setting up computers for the year 2000. -
Customer Service AgentAmerican Airlines Dec 1988 - Oct 1999Raleigh-Durham, North Carolina Area/Rochester NyI started my career with American Airlines working in reservations. We handled calls and booked reservations to various destinations. After 2 years I transfered to Rochester, NY as a customer service agent. There I became a Ground Security Coordinator, Lead Environmental Coordinator and a local trainer. I worked in customer service checking in customers at both the ticket counter and then the gate. I worked in baggage service, handled delayed or canceled flights and customer issues/complaints on a daily basis. I worked on employee schedules, payroll and would often be the supervisor on duty.
Kathy Rice Skills
Kathy Rice Education Details
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Herkimer County Community Colleges
Frequently Asked Questions about Kathy Rice
What company does Kathy Rice work for?
Kathy Rice works for Envoy
What is Kathy Rice's role at the current company?
Kathy Rice's current role is Regional Managing Director.
What schools did Kathy Rice attend?
Kathy Rice attended Herkimer County Community Colleges.
What skills is Kathy Rice known for?
Kathy Rice has skills like Recruiting, Budgets, Hiring, Operations Management, Process Scheduler, Airports, Airlines, Customer Service, Flights, Management, Supervisory Skills, Security.
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Kathy Rice
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