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Kathy Spence is listed as Account Opening Representative at First Direct at first direct, a with 380 employees, based in Greater Leeds Area, United Kingdom. AeroLeads shows a matched LinkedIn profile for Kathy Spence.
Kathy Spence previously worked as Account Opening Representative at First Direct and Bank Solutions Representative at First Direct. Kathy Spence studied at Garforth Comprehensive School.
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Account opening representative at first direct banking with a passion for customer service and excellent communication skills.
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A career timeline built from the work history available for this profile.
Leeds, England, United Kingdom
Process prospective customers telephone and online applications. Provide exceptional customer service to existing customers both online and during telephone requests and enquiries. Assess for fraud and anti- money laundering whilst screening for potentially vulnerable customers. Log, investigate and resolve customer complaints for the complaints department. Delivered systems training to new starters.
Leeds, United Kingdom
Reassure concerned customers in written and verbal communications whilst resolving issues regarding everyday banking. For example, finding solutions for misplaced money and incorrectly claimed direct debits etc. Ensuring that issues were resolved in a timely manner whilst also maintaining the highest level of customer service.
Leeds, United Kingdom
Responded to calls to arrange customer collection of >£5000 cash. This involved off-script conversations with customers and fraud detection, communication with branches to check availability of funds and authorise the collection. Delivered messages efficiently ensuring that customers received approval in time for their collection. Answered calls in a fast paced and pressurised environment.
Other employees you can reach at firstdirect.com. View company contacts for 380 employees →
Nicholas Shelley
Colleague at First DirectEdinburgh, Scotland, United Kingdom
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JP
Jane Pearson
Colleague at First DirectGreater Leeds Area, United Kingdom
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JM
Jean Mccallum
Colleague at First DirectWigan, England, United Kingdom
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Pamela Shearer
Colleague at First DirectHamilton, Scotland, United Kingdom
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Lauren Wilby
Colleague at First DirectPontefract, England, United Kingdom
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Claire Pennie
Colleague at First DirectHuddersfield, England, United Kingdom
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Adam Robertson
Colleague at First DirectHamilton, Scotland, United Kingdom
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Catherine Smith
Colleague at First DirectWakefield, England, United Kingdom
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JR
Julie Rymer
Colleague at First DirectGreater Leeds Area, United Kingdom
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RM
Ryan Mccormack
Colleague at First DirectGreater Glasgow Area, United Kingdom
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Quick answers generated from the profile data available on this page.
Kathy Spence works for first direct.
Kathy Spence is listed as Account Opening Representative at First Direct at first direct.
Kathy Spence is based in Greater Leeds Area, United Kingdom while working with first direct.
Kathy Spence has worked for First Direct.
Kathy Spence's colleagues at first direct include Nicholas Shelley, Jane Pearson, Jean Mccallum, Pamela Shearer, and Lauren Wilby.
You can use AeroLeads to view verified contact signals for Kathy Spence at first direct, including work email, phone, and LinkedIn data when available.
Kathy Spence studied at Garforth Comprehensive School.
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