Kathy Wolf Email & Phone Number

* Administrative tasks in support of the account teams* Answering all incoming calls and directing them to the correct associate* Supporting Partners with various administrative duties* Support Managing Partner on office event planning* Special marketing research projects as requested by account teams* Supporting Consumer Promotions prize and self-liquidating offer fulfillment* Digital rebate support/validation* Insuring all office supplies are approved by Managing Partner and ordered in a timely fashion* Maintaining all common areas to be presentable to all visitors* Tracking and recording all shipments as they leave our vendors and arrive to locations* Communicating with clients to supply tracking information* Updating ORA (our ordering hub) and Filemaker (internal job system) with program status* Recording and supplying to AR, all pricing associated with the shipments* Developing and maintaining a relationship with UPS/FedEx to ensure optimal performance* Arranging for pickups for USPS/UPS/Fedex as needed* Trouble-shooting lost or missing packages* Communicating with vendors as needed * Completing Step 1 of MECH's to support the Analytics Team

Middletown, Ct

Coordinated and managed accounting responsibilities, implementing systems to support operations management. Served as Administrative Assistant to the store manager and as the back-up for the Department Supervisor of associates, including recruitment and training. Balanced tills and created bank deposits. Tracked all purchases and accounting reports. Handled accounts payable and receivables and time keeping, ensuring proper cash amounts, and managing inventory. Managed the payroll process, including human resources tasks such as tracking attendance and vacation. Oversaw the general ledger, records and financial reports, ensuring documents were efficiently organized. Entrusted with being the employee committee captain, which entailed coordinating meetings and events for 150 employees, including employee recognition and customer appreciation events. Planned entire event logistics, from ordering food and decorations to event schedules. Earned numerous awards for outstanding customer service and excellent performance in each role during the eight years at Home Depot, demonstrating abilities to go above and beyond the responsibilities of each position.

Middletown, Ct

Handled customer service issues including determining the severity of the problem and providing resolution and ensuring customer satisfaction. Processed special orders, following up on all orders placed within the store, contacting vendors and tracking shipments. Became an expert at the “Store Systems” ordering system, and was the point person that other associates came to in order to resolve discrepancies in customer orders. Recognized as associate of the month multiple times as a service desk associate. Received several awards for successfully handling disgruntled customer issues, due to an uncanny ability to calm down irate customers.

Middletown, Ct

Oversaw 150 associates, writing the work schedule, interviewing candidates, and supervising five managers and controlling their calendars. Handled the new hire paperwork process, orientation and coordinated the training events. Planned employee-related events, including logistics.Improved training among associates and helped improve staffing.Teamed with management to improve store morale, acting as a liaison for associates.

Berlin, Ct

Led the department’s inventory ordering, shelf maintenance and resets, as well as managing employee performance and task delegation. Served as the back-up to the Associate Department Supervisor. Surpassed weekly sales goals of $45K, motivating staff to reach their goals.Reduced shrinkage by $4,000 in 8 months, helping the store meet its overall goal.

Berlin, Ct

Handled special customer service issues, effectively resolving problems and ensuring optimal customer satisfaction. Answered calls, operated as a cashier and processed special orders.