Content marketing is the marketing and business process for creating and distributing relevant and valuable content to attract, acquire, and engage a clearly defined and understood target audience – with the objective of driving profitable customer action.

• Responsible for teaching English online to children and adults--levels 1 through 12• Evaluate and revise lesson plans for each session as appropriate • Provide progress reports for each student after each session • Develop and sustain communications with managers to resolve problems timely• Remain current in software applications and in company developments

Fairfax County Public Schools offers adult and community education in Business and Information Technology, Health and Medical, Languages, Trade and Industrial and Personal and Academic Enrichment. It also offers an Apprenticeship Program in partnership with employers participating in the Virginia State Apprenticeship Program. This position falls within the Business and Information Technology Department and is responsible for teaching Office Communications, Successful Business Writing, and Business Ethics, as well as a specific set of topics covered in a Career Skills Enhancement Program. Responsibilities include classroom instruction, curriculum development and continuous assessment of courses taught. Career Skills Enhancement also includes coaching on skills assessment, setting goals, resume writing, interviewing, communication, performance evaluation and work place advancement. Goals/results of these courses/programs are students' securing or retaining jobs, improved job performance, enhanced job satisfaction, clear action plans and advancement in the workplace.

Responsibilities at this career college included teaching several general education classes in the nurses' certification program. Courses taught were psychology, sociology and ethics, which were required for the nurses to advance from LPN to RN.

Insphere Insurance Solutions offers Life, Health, Retirement and long Term Insurance products from a broad portfolio of products from highly rated companies. These products have been strategically selected based on how well they meet the needs of middle-income consumers and small businesses. We have carefully reviewed the financial strength and products of each company our local agents represent, so you can feel good about the decisions you make.

This position directed the secretarial services function of the firm to ensure consistent operations firm wide as well as consistent quality and continuous skills development and professional development.

Directed HR functions for non-profit human services organization of 400 employees providing support in residential settings to people with mental retardation and developmental disabilities or mental health problems and case management services to the homeless.Developed and established centralized staffing system to improve service quality and reduce overtime by 75%.Developed system to determine appropriate skills, competencies and numbers mix of staff to consumers.Developed HR staff to provide in-house expertise in benefits, recruitment and employee relations.Revised compensation system to meet market and improve recruitment and retention.Established procedures for engaging and credentialing external consultants.Revised hiring procedures to ensure compliance with federal, state, local licensing requirements.Developed and delivered leadership training in supervision and performance management for Executive Team and managers.Designed and implemented performance management system to address developmental needs of management staff as identified by a Continuous Quality Improvement initiative.; Southeast Region Director of HR for Internal Support ServicesDirected HR functions for international financial services firm, including hiring, orientation, employee relations, compensation, performance management, training, work-life programs and firm-wide HR initiatives. Worked with Corporate HR and coordinated with HR Directors across the country and abroad to harmonize policies and procedures. Teamed with Operations, Finance, Information Systems, and Marketing to develop and implement firm wide systems.Established an executive assistant teaming program in the Washington, Charlotte, Raleigh, Atlanta, Miami and Tampa offices, resulting in decreased staffing expenses..

Directed HR functions including benefits, staff hiring, employee relations, compensation, training, regulatory compliance, recordkeeping and performance evaluations. Regularly interpreted and applied personnel policies and developed recommendations for policy changes.Led focus group to identify work-life issues and develop policy recommendations for improvement of quality of life at work.Reorganized HR department to streamline functions and improve service to organization. Corrected a worker morale issue amidst the support staff in a field office. Interviewed 15 staff members and 2 managers, identifying needed changes in staff behavior and in management style.Conducted market researches on staff salaries; adjusted compensation structure and pay practices.Developed benefits brochures to communicate highlights of welfare and retirement plans to strengthen the recruiting program and raise awareness of the value of total compensation package.Developed and delivered management training programs on internal policies, sexual harassment awareness, and FMLA, resulting in increased confidence and effectiveness of the managers, as well as increased respect and acceptance of their supervision by their staffs.

Directed secretarial support including hiring and retention, placement, training and development, employee relations and compensation administration. Developed and evaluated training programs, budgeted for 250 support staff, supervised six front-line managers and maintained communications with all administrative staff. Worked with Department Heads (lawyers) to solve problems affecting production and with Administrative Department Heads to resolve firm wide issues and proactively identify and address needs.Reorganized management structure and system so that secretaries reported to staff managers instead of lawyers, resulting in consistent application of personnel policies, more efficient utilization of administrative resources, and improved morale.Established teamwork approach to Secretarial Services, whereby administrative coverage was provided by a team rather than an individual secretary, resulting in a consistently higher quality of production, increased job satisfaction, decreased staffing expenses and improved support ratios.Instituted flexible schedules, resulting in greater administrative coverage, improvement of recruitment and retention programs.

Directed HR, office services, facilities, paralegal services, library services and technology in 20-lawyer branch office. Supervised all staffAdministered subleases.Established administrative systems and procedures resulting in improved office operations and better relationship with headquarters.Developed and implemented office wide focus groups to address work-life issues such as paralegal utilization, wellness, staff orientation and training. Participation by cross-sections of the firm in each group resulted in highly cohesive office, fewer conflicts and increased production.

Director of Secretarial Services 2005-2009Directed the provision of secretarial support services including performance as well as standardization of secretarial services policies, procedures and management in all offices of this international firm of 1000 lawyers and 350 secretaries and document specialists. Trained management staff to be consistent across offices in the enforcement of policies and procedures and in performance expectations and performance management.Calibrated performance ratings and compensation increases across offices.Established secretarial service centers, document processing centers, and different models of teamwork, improving ratios from 1.5 to 1 to 4.0 to 1 over two years, cutting overtime costs by 30% and improving quality of service.Developed and delivered training programs firm wide to lawyers and secretaries regarding different models of support.Developed training function for immediate and long term training needs of secretarial staff.Office Administrator, Washington DC 2003-2005Coordinated all functions in this office of 60 lawyers and 40 support staff. Managed relocations and integration of two law firms that were combined with Ropes & Gray.Facilitated the integration of two firms even as they existed in separate locations.Managed the move of the two facilities to one and continued the integration, simultaneously integrating lawyers and staff from a second combination.Improved the quality of secretarial services by providing dedicated supervision and managing performance aggressively.