Kathy Flowers Email & Phone Number
@life360.com
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Who is Kathy Flowers? Overview
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Kathy Flowers is listed as Sr. Manager, Content and Training Customer Care at Life360, a company with 586 employees, based in Fort Collins, Colorado, United States. AeroLeads shows a work email signal at life360.com and a matched LinkedIn profile for Kathy Flowers.
Kathy Flowers previously worked as Sr. Manager, Content & Training Customer Care at Life360 and Learning And Development Specialist at Maximus.
Email format at Life360
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AeroLeads found 1 current-domain work email signal for Kathy Flowers. Compare company email patterns before reaching out.
About Kathy Flowers
Learning and Development professional with more than a decade of demonstrated expertise in building and leading effective L&D teams. Creating and implementing adult centric learning, that is experiential and measured for success. Passionate about developing others, enhancing their skills and watching them succeed. Specialties: Learning and Development, Global Team Management, Leadership Development, Curriculum Design and Development for Classroom and Virtual Environment, Software Simulation Design and Development, Interactive Learning Design and Development, Training Delivery, Learning Management System, Client Management, Measurement of Training, Team Building, Contact Center, Six Sigma Methodologies, Account Implementations
Kathy Flowers's current company
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Kathy Flowers work experience
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Sr. Manager, Content & Training Customer Care
Current- After completing revised training, new contact center representatives met Tickets Per Hour (TPH) goal in 3 weeks instead of 7; exceeded CSAT scores of existing agents by 20%, and exceeded quality scores of existing.
- Successfully supported New Product and New Feature launches with just-in-time training and customer- and agent-facing help center articles
- Oversaw the restructuring and content development of 100+ customer-facing articles to support changing processes and procedures
- Restructured the Quality program to align with the customer satisfaction goals, bringing the delta of quality scores and CSAT to within 5 percentage points
Learning And Development Specialist
- Managed rapid design and development of virtual instructor-led and web-based training to ensure 4000+ Customer Service Representatives receive immediate training on program changes
- Delivered weekly Train-the-Trainer sessions to 100+ Trainers on team meeting content
- Partnered with Operations to launch 500 Work @Home CSRs in 10 days, allowing us to continue to support our customers through COVID
- Led the Rapid Response Design Team in the successful launch of instructional materials including learning games to meet immediate learning needs in as short as 24 hours
- Created curriculum to support 300+ Trainers on how to deliver engaging adult-centric virtual instructor-led training using Adobe Connect
- Created curriculum to support 50+ Lead Trainers on how to lead and support trainers as we onboarded 5000+ CSRs
Global Director Learning And Development
- Global Director of L&D
- Knowledge Writers and Instructional Designers secured an EBIT of 35%
- Partnered with the client to provide training to their vendors securing an EBIT of 75%
- Global Leadership Coaching Model improving attrition and performance across all sitesCorporate Director of L&D
- 95% of Supervisors received Six Sigma Green Belt Certification after completing the Leadership curriculum
- Trained and empowered current leaders to deliver 80% of the Leadership curriculum
Colleagues at Life360
Other employees you can reach at life360.com. View company contacts for 586 employees →
Jennifer Yettke
Colleague at Life360San Francisco, California, United States, United States
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MW
Max Wahl
Colleague at Life360Seattle, Washington, United States, United States
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Brittany Santure
Colleague at Life360Springfield, Missouri, United States, United States
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CC
Carlos Castro
Colleague at Life360Honduras, Honduras
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KJ
Katlyn Jaques
Colleague at Life360San Francisco Bay Area, United States
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AM
Arlene Marcos
Colleague at Life360Redwood City, California, United States, United States
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MR
Margie Rosa
Colleague at Life360San Diego County, California, United States, United States
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LP
Linh P.
Colleague at Life360San Francisco Bay Area, United States
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SF
Saad Farooq
Colleague at Life360Greater Boston, United States
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KP
Keshav Patidar Kp
Colleague at Life360Bengaluru, Karnataka, India, India
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Frequently asked questions about Kathy Flowers
Quick answers generated from the profile data available on this page.
What company does Kathy Flowers work for?
Kathy Flowers works for Life360.
What is Kathy Flowers's role at Life360?
Kathy Flowers is listed as Sr. Manager, Content and Training Customer Care at Life360.
What is Kathy Flowers's email address?
AeroLeads has found 1 work email signal at @life360.com for Kathy Flowers at Life360.
Where is Kathy Flowers based?
Kathy Flowers is based in Fort Collins, Colorado, United States while working with Life360.
What companies has Kathy Flowers worked for?
Kathy Flowers has worked for Life360, Maximus, and Qualfon--Center Partners.
Who are Kathy Flowers's colleagues at Life360?
Kathy Flowers's colleagues at Life360 include Jennifer Yettke, Max Wahl, Brittany Santure, Carlos Castro, and Katlyn Jaques.
How can I contact Kathy Flowers?
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