Kathy Harrington Email & Phone Number

Bangor, Me, Us

Maine, United States

Leading a team to oversee processes from the time a loan closes to when it pays off. Loan types include mortgages, construction loans, daily simple interest, business, and commercial loans. Processes include the following as well as other tasks:Escrow management (hazard, flood, and mortgage insurance, taxes, and optional insurance such as life and disability)Loss drafts and escrow hold backsPayment processing of all payments, payoffs, reversals - electronic and physical checks. Payoff Quotes and DischargesInvestor accounting and reportingAgency reporting and remittingQuality control of new loans.Construction loan draws and rollovers.ModificationsCollection queue managementLoss Mitigation Bankruptcy and ForeclosuresThird party vendor managementWorking with several credit unions, attorneys, and vendors as neededManaging incoming customer calls, the front desk - in person interactions, as well as email/fax correspondences.

Ensuring the team provided the best customer service to borrowers and work with them to find a solution.Monitored delinquency rate and provided monthly reports to management as well as credit union partners. Loss Mitigation (Repayment plans and modifications)Bankruptcy and ForeclosuresAgency delinquency reportingInvolved in implementing a new Loan Servicing System

Payment processing of payments, payoffs, and reversalsFannie Mae and Freddie Mac reporting and remittanceAssist collections with notices and reporting

Bangor, Maine Area

Supervise all functions relating to consumer or mortgage servicing Update procedures, provide customer service, train and develop employeesTrack vehicle titles, UCCs for residential and commercial accounts, discharge mortgages Process payoffs, investor servicing, escrow account maintenance

Greater Boston Area

Managed ATM Network, completed a monthly ATM/Debit card income analysis reportProcessed ATM and debit card disputes under Regulation E guidelines; reviewed ATM fraud suspect reports and implemented new ways to detect fraud; reviewed all current accounts to make sure they are in compliancePerformed Federal Reserve Reconciliation; exception item processing; returned checks; research, CIF and account maintenanceProvided online banking maintenance; daily wire transfers and proofsImplemented Lunch Bunch cross-training program

Greater Boston Area

Settled check clearing account; Processed Federal Reserve Check Adjustments; check collection; stop payment report; check ordersBalanced ATM, offline debit card, online banking reconciliations; processed ATM and debit card disputes under Regulation E guidelines; inputted card records and production for ATM, debit, and home banking agreements; card maintenancePerformed internal quality control; performed reconciliation of 11 general ledger accountsManaged employees; worked with vendors as well as the Federal Reserve to come to resolutions; provided customer service; supported other operations departments

Brockton, Massachusetts, United States

Assisted in teaching dance to children ages 3-17Dance types include jazz, tap, lyrical, ballet, modernAssisted with the annual dance recital, events such as performing for nursing homes or dance charities, being invited to dance on a cruise ship, as well as holiday parades.Assisted at dance competitions.

Brockton, Massachusetts, United States

Chaperone children ages 5-12 to events throughout the summer 3-4 days a week. Some examples of events were Pawtucket Red Sox games, going to the beach, visiting a zoo, museum of science, or aquarium, or going to a local park. Provide activities 1-2 days if there was not a event planned.Some examples of activities were swimming, arts and crafts, baking, as well as kickball games.

Master Of Business Administration (Mba), Business Administration And Management, General; Gpa 3.80

Bsba (Business Administration), Management, Gpa 3.79 Magna Cum Laude