Kathy Mcbride Email and Phone Number
Kathy Mcbride work email
- Valid
Kathy Mcbride personal email
Building great business relationships and a maintaining a strong rapport is my passion. Everyone wants to know their concerns are being taken seriously and that someone takes the time to hear their business needs and wants are being addressed. I am a driven self-motivated, self-directed individual with the ability to balance multiple priorities in stride in a rapid paced environment. My greatest strength is delivering a high level of customer service to both internal business partners and external clients. I enjoy using my strong analytical and problem-solving skills to drive solutions, others may have not thought of. Accomplishments• Over twenty years of experience in the Healthcare Insurance Industry• 2003 People Making a Difference Award• 2006 Attended Green Belt training. Knowledgeable of Six Sigma Methodology • 2008 and 2011 UHC Service Hero Winner (Reserved for the top 1% of the company)• 2011 3rd Quarter Broker and Employer Operations MVP Award• 2012 Future Leadership Program• 2016 Two time Above and Beyond (ABA) Award winner•
-
Product OwnerUnitedhealthcare Oct 2019 - Present• Responsible for driving scrum teams as the Product Owner.• Accountable for relaying business vision and direction to the agile project team and stakeholders throughout the project. Responsible for reporting out on the status and success of sprints and project deliverables.• Develop user stories. Prioritize features to ensure work focuses on those with maximum value that align with product strategy as set by the Product Manager and other stakeholders.• Building positive relationships with stakeholders, business users, and project team members. -
Senior Business Process AnalystUnitedhealthcare Aug 2016 - Oct 2019Springfield, Missouri, United States• Direct Management of Exchange Business Segment Liaison (BSL) and Communication Staff.• Training Liaison, identify the needs of the Business for Cross Training of existing staff, New Hire• Training and Curriculum updates, submit new training request to the Learning and Design Team. • Submit rosters through U-Request to Workforce Management. • Work heavily with leadership to determine operation/service readiness including training, documentation and access needs. • Program Management; led multiple projects for Broker and Employer Services. Effectively communicate risk to appropriate leaders as necessary. Update Sharepoints and communicate on action items, due dates, and next steps. • Mentoring of project Management staff to validate projects updated timely and target dates being met.• On-boarding of Communications staff. Develop reporting for all business process functions (BSL, Communications and Project Management).
-
Inventory Management SupervisorUnitedhealthcare Sep 2014 - Aug 2015Springfield, Missouri, United States• Direct Management of Inventory Management team.• Directed staff on incoming email issues from Brokers and Agents from multiple dedicated email boxes that were prioritized by region, urgency and platform and entered into ETS-BE. • Performed time studies to determine the volume of incoming issues on a daily/weekly basis to establish the appropriate level of staffing needs. • Trained Manila Team on the various functions associated with day to day inventory and load balancing work.
-
Process Improvement SpecialistUnitedhealthcare Mar 2014 - Aug 2015Springfield, Missouri, United States• Review SOP’s and internal job aids, making updates to streamline our process and identify opportunity for improvement. • Analyzing current task owned by our team to determine the best fit within the ECS Organization. • Sharepoint clean-up and consolidation, assist with project to map out SOP’s in MyCoach.
-
Senior Customer AdvocateUnitedhealthcare Dec 2013 - Mar 2014Springfield, Missouri, United States• Facilitate daily call forum between Advocacy and Dedicated Client Service Managers (DCSMs), provide DCSMs and their Team Leaders support in answering escalated emails and questions. • Attended weekly Health Plan calls.• Reviewing and managing daily inventory reports including service level agreements and turnaround times.• Providing mentoring, coaching, feedback and support to Advocates in reviewing and assisting with complex and escalated claims issue while building relationships with Business Partners. • Provided training to new hire Claims Advocates for both UNET and NHP/RV platforms, while also providing ongoing training and presentations to existing Advocates to further their development.
-
Claims AdvocateUnitedhealthcare Nov 2004 - Dec 2013Springfield, Missouri, United States• Served as liaison to address, respond, and resolve escalated issues with external and internal customers. • Support the overall delivery of benefits and services by providing support and guidance to existing and potential customers. • Responsible for Dedicated book of business for Major and Public Sector groups. • Identify and report system problems in relation with benefit installation and interpretation.• Serve as a key member of the Account Management Team. Provide leadership in the communication and resolution of issues. Faced out direct to dedicated customers via phone and email to resolve service issues. • Support, participate and delver presentations of the Production Service platforms to internal and external customers. Led multiple data mining claims projects for issue reduction opportunities while providing effective benefit consultation and relationship building with customers.
-
External Quality Audit AnalystUnitedhealthcare Feb 2004 - Nov 2004Springfield, Missouri, United States• Perform pre-audit reviews of claims transactions identified by third party vendors. • Meet with auditors on site audit sample questions. Perform post-audit data clean-up, pulling reports on error trends and participating in quality improvement initiatives. • Identify and track errors identified during the audit process and investigate root cause of errors.
-
Medical Claims ProcessorUnitedhealthcare Jul 2002 - Feb 2004Springfield, Missouri, United States• Process new claims in queue, including high dollar inpatient hospital claims. • Adjust closed denied and underpaid claims. Serve as an On the Job Trainer (OJT) for new hire classes and as a Subject Matter Expert to existing staff.
-
Appeals Coordinator And Quality CoachAnthem Nov 1996 - Jul 2002Springfield, Missouri, United States• Quality Coach Grievance Unit/Claims Adjusters, Customer Service SME• Responsible for ensuring quality for member filed grievances and Division of Insurance Complaints, verifying that all files meet NCQA standards. • Supervised a team of Appeals Analyst • Provide support for grievance representatives, by answering questions, proof-reading letters, brain storming and writing new procedures that pertain to member complaints and grievances. • Assisted Customer Service team members with resolving irate calls.
Frequently Asked Questions about Kathy Mcbride
What company does Kathy Mcbride work for?
Kathy Mcbride works for Unitedhealthcare
What is Kathy Mcbride's role at the current company?
Kathy Mcbride's current role is Product Owner at UnitedHealthCare.
What is Kathy Mcbride's email address?
Kathy Mcbride's email address is ka****@****uhc.com
Who are Kathy Mcbride's colleagues?
Kathy Mcbride's colleagues are Kristan Heiser, Linda Salter, Luann Miller, Paul Mcconnell, Lisa Holland, Kristen Bauser, Nichole Bruinsslot.
Not the Kathy Mcbride you were looking for?
-
Kathy McBride
Solutions Architect; Health Care Fwa; Jee And Data Warehouse DevelopmentLutherville-Timonium, Md2hotmail.com, gdit.com1 +141095XXXXX
-
-
Kathy McBride
Procurement Officer At The University Of Illinois Prairie Research InstituteFishers, In -
Kathy McBride
Greater St. Louis2standrews1.com, gmail.com -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial