Kathy Maier Email & Phone Number

Hackettstown, New Jersey, United States

Parsippany, Nj

• Increased efficiency by organizing franchisee collection calls• Ensured accuracy with timely recording of all contact with franchisees• Reduced late payments & increased revenue through consistent communication• Managed all aspects of 1500 franchise statements; fielded incoming calls; researched inquiries & payment disputes

• Validated the accuracy of charges & ensured compliance with contractual terms by auditing vendor billing invoice data • Ensured accuracy of batch files submitted by hotels for payment of travel agent commission, recorded and submitted to 3rd party vendor for payment • Processed wire request to submit payments • Researched, reconciled, analyzed and resolved disbursement inquiries

Roseland, Nj

• Compiled data from numerous source systems to determine broker bonus qualification; reconciled & performed regression testing, used scrubbed data to determine producer payments; verified data posted to Accounts Payable (AP) ledger• Provided excellent customer service, accurately responded to bonus inquiries • Interfaced daily with brokers to explain the bonus program and answer questions regarding qualification and payments that ensured they had a full understanding of the program• Calculated payment of bonus commissions for qualified brokers ranging from 80 to 200 brokers by accessing and analyzing data from multiple sources. This resulted in broker payments and instilled good ongoing broker relationships with the company• Created and implemented new procedures for Commission on Hold review that substantially reduced analysis time during payment cycle in order to meet tight deadlines; Cases were also removed from hold in a timely manner to be able to pay the brokers on the cases• Established and maintained Standard Operating Procedures (SOP) for all processes to ensure compliance with internal and external audits (SOX).