Award winning Customer Service Professional with a record of demonstrated success driving revenue growth, while providing customer loyalty, enhancement projects, and operational efficiencies. Skilled in creating the energy and culture that motivates team members to provide customer experience excellence. Tenacious voice of the customer insights by forging measurements, relationships, with internal and external business partners. Core Competencies:Accomplished Senior Leader in Customer ServiceExtensive knowledge of Specialty Pharmacy Operations.Participated in the acquisition of pharmacies with seamless transition to customerWorked with Pharmaceutical Manufactures on the successful planning, launch, and operational implementation of new medication to market.
Cd Maintenance Company
View- Website:
- cdfacilityservices.com
- Employees:
- 29
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Account ManagerCd Maintenance CompanyOrlando, Fl, Us
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Account ManagerCd Maintenance Company Sep 2019 - PresentLake Mary, Florida -
Director Of Patient Care ServicesBioplus Specialty Pharmacy Mar 2012 - Jul 2018Altamonte Springs, Florida• Strong leader with and extensive management medical background consisting of Specialty Pharmacy, Surgical Centers, Call Centers, Hospitals. Expert in Operational Excellence with a focus on leadership and employee development. -
Operational Excellence ManagerAccess Mediquip Feb 2009 - Mar 2012Lake Mary, FloridaResponsible for recruiting talent for two state organization. Created and trained new hire operational On-bording program for 150 employees, consisting of Admissions Coordinators, Prior Authorization, Revenue Cycle Management, Surgical Case Coordinators, and Client Services Teams.Partnered with Florida State Agencies to provide free customer service training for Florida employees. Obtained training grants in excess of $160,000.00 to ensure new and existing employees were employing best customer service practices. -
Call Center Manager Of New Admission PatientsCurascript Jul 2001 - Nov 2008Lake Mary, FloridaManager of New Admission Patient Care Coordinators, including PAP and HUB Services. Responsible for performance metrics, personal improvement plans, salary reviews, employee relations.Created policies and procedures to ensure success and one call resolution for clients. Identified appropriate training methodologies based on audience learning styles; nature of training being delivered, audience location, point within the learning process.
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Practice ManagerCancer Institue Of Florida Aug 1994 - Apr 2001Altamonte Springs, FloridaManaged, Hired and Trained staff for multiple locations, consisting of front office, billing, coding, health information teams. Created office procedures and policies. Responsible for ensuring physician and RN CEU certifications are maintained. Purchased medication and medical office supplies. Created hospital and offices schedules for five physician practice. Assisted patients, and family members on economic and social challenges.
Kathy Norris Skills
Kathy Norris Education Details
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Business
Frequently Asked Questions about Kathy Norris
What company does Kathy Norris work for?
Kathy Norris works for Cd Maintenance Company
What is Kathy Norris's role at the current company?
Kathy Norris's current role is Account Manager.
What schools did Kathy Norris attend?
Kathy Norris attended Suffolk County Community College.
What skills is Kathy Norris known for?
Kathy Norris has skills like Leadership, Pharmaceutical Industry, Healthcare, Training, Hospitals, Medical Devices, Managed Care, Account Management, Oncology, Strategic Planning.
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Kathy Norris
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Kathy Norris, CIR
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Kathy Norris
Former Professor Of Interracial & Intercultural Comm; Gender Comm; Public Speaking; Interviewing & Humanities At FgcuAmes, Ia1hotmail.com7 +123944XXXXX
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