Kathy Savard Email & Phone Number

United States

Hooksett, New Hampshire

Create technical documentation for Cigna Benefit Technologies and Service Operations.Create and edit user guides, administrator guides, FAQs, SOPs, and Information Sheets.Create software configuration documentation that assists Installation Specialists with configuring client benefit plans, including out-of-pocket parameters, defined contribution plans, and data triggers.Collaborate with development to make UI changes and understand software specifications.Documentation Style Guide creation, maintenance, and governance.Assist the Training department as needed with training documentation, instructional design, eLearning, and instructor-led training content including Captivate and Camtasia eLearning, PowerPoint presentations, how-to documents, and glossaries.Lead knowledge management projects by working with subject matter experts to support individual and local information search, retrieval, or knowledge push needs.Technical writing, communication, and knowledge management mentor.

Technical writer for the online benefits enrollment software program, Benefits Insight.Create and edit documentation including user guides, administrator guides, SOPs, and Information Sheets. Create configuration documentation for Installation Specialists and implementation documentation for Implementation Managers. Research new software features, and trends and technology in the medical insurance industry. Assist the Training department as needed with training documentation.

Montpelier, Vt

Create technical documentation for National Life Group as a vendor Consultant/Senior Technical Writer for NTT DATA. Manage client relationships, and work collaboratively in a multiple vendor environment.Create process flow diagrams using Microsoft Visio Premium to document the systems that comprise the insurance and annuity business at National Life Group. Develop schedules, content strategy, and time estimates for Project Managers before each documentation project. Collaborate with the Office of the CIO, Communications Lead, and the Delivery Manager to develop diagrams, presentations, internal email templates, newsletters, and internal deployment spreadsheets. Create content and organizational structure for SharePoint sites and wikis.

Portsmouth, Nh

Develop information for the CA Infrastructure Management products including CA eHealth, CA Spectrum, and CA Performance Center. Research and provide strategies for implementing innovative and relevant user content, including social networks, blogs, and user communities. Utilize Agile Scrum and Agile Kanban software development methodologies. Work in software and technical information lifecycle management systems.

Portsmouth, Nh

Create and modify technical information for various products including CA Endevor, CA ARCserve Backup, CA ARCserve Replication/High Availability, CA ARCserve D2D, CA ERwin Data Modeling. Document new products and features using Agile methodology, and participate in sprint planning. Produce new feature videos.

Greater Pittsburgh Area

Managed the manufacturing, distribution and licensing issues for CA Automation Point and CA Multi-Image Manager products. Managed product enhancement requests, communicated product announcements, and maintained extensive knowledge about our product technologies. Worked closely with senior management in all departments. Track Leader for opsXchange at CA World 1997-1999.

Greater Pittsburgh Area

Worked with senior level product management on customer issues, market opportunities and product direction for the MLINK, DistribuLink, ACM, and Polling Manager products.

Lebanon, Nh And Pittsburgh, Pa

Administrative support to sales and marketing for the MLINK, DistribuLink, ACM, and Polling Manager products.