Vice President/ Chief Operating Officer
CurrentVitil provides ITIL® compliant Service Desk and Desktop services for Education clients. Our core strengths are in process mapping and compliance for Incident, Change, Problem, Release management plus asset and configuration management and annual inventory audits. Additionally we deliver specialized product selection and procurement support for schools. We can help your school obtain the lowest contract pricing available and know how to provide logistical support throughout your procurement process. We are primarily focused on HP/Compaq systems; however we are able to provide the same support for all technology products. We start by helping individual schools select the configurations to best suit their application. We coordinate this need with central TIS management and work with HP to develop the product configurations. By bridging the requirements process between all key parties, the schools are able to select the best product and obtain the lowest price through consolidating their selections. As the product is being ordered and delivered, Vitil provides logistical support and shipment exception handling.Specialties: Process management, service coordination, warehousing, deployments and refresh solutions. ITIL v3 services ranging from strategy, design, transition into operations and continual improvement for improving service management and delivery of service portfolios.In 2014, Vitil opened an office in Lake Mary, FL
