Kathy Turner Email & Phone Number

Dallas/Fort Worth Area

Responsible for staff, operations, financial, cost and project management of the working group, as well as the development of office business plans and strategies designed to meet the needs of members, insured's and the call center.

(encompassing teams in Texas, California, Georgia, Canada)Developed a set of standard operating procedures for every customer service function and rolled out training to the entire North America group.Facilitated automatic pricing solution, eliminating $200k of pricing errors.Responsible for managing Customer Service groups in LA, Atlanta, Ennis & Dallas. Hired and set up CSR department in new factory in Pickering, (outside of Toronto) 20 total associates.Integral part of Los Angeles acquisition, training and mentoring LA CSR’s to become true, functioning, successful Ennis associates.Responsible for administration of Complaint Process.Facilitate weekly meetings with production, plants, sales, stores for urgent order discussions.Manage LA and DFW retail store operations

Responsible for team of 8 Inside Sales reps handling customer orders, pricing, sampling, technical requests, providing end to end support. Set/maintained departmental budgets, coming in under $$. Developed job descriptions for each level of team. Involved in acquisitions integrating customer service.

Responsible for $10MM in raw materials and resale products purchases encompassing over 2000 sku’s.Assisted in reducing inventory by $500k.Favorable purchase price variance every year.Refined MRP/Forecasting system.Negotiated contractsResponsible for accuracy in materials in standard costs system.Departmental compliance of ISO9000 quality program.

Supervision of customer service and tech service reps. Handled major house accounts personally. Responsible for 3 month rolling forecast of over 800 finished goods.