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Katidja Youssouf, Mba Email & Phone Number
Founder and Business Strategist
at
Crème de Conseil (CdC)
1 phone found
area 416
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Founder and Business Strategist
Location
Toronto, Ontario, Canada
Who is Katidja Youssouf, Mba? Overview
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Quick answer
Katidja Youssouf, Mba is listed as Founder and Business Strategist at Crème de Conseil (CdC), based in Toronto, Ontario, Canada. AeroLeads shows phone signal with area code 416 and a matched LinkedIn profile for Katidja Youssouf, Mba.
Katidja Youssouf, Mba previously worked as Founder & Business Strategist at Crème De Conseil (Cdc) and Professor - Strategic Relationship Marketing & Marketing Management - Digital Media Programs at George Brown College. Katidja Youssouf, Mba holds Global Mba, International Luxury Brand Management from Essec Business School.
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Crème de Conseil (CdC)
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Profile bio
About Katidja Youssouf, Mba
Founder | Crème de ConseilI am the Founder of Crème de Conseil, where I don't just transform customer experiences; I turn them into powerful assets that drive loyalty, unlock new revenue streams, and fuel long-term business growth. Whether you're focused on improving retention, increasing revenue, or expanding into new markets, I work with businesses to elevate every stage of their customer journey, delivering measurable, meaningful outcomes.How I Help Businesses SucceedI specialize in creating innovative customer experience (CX) strategies for small and medium-sized businesses. From the very first interaction to long after the sale, I enhance every touchpoint to maximize satisfaction, boost retention, and increase customer lifetime value. My tailored CX solutions also streamline operations, laying a solid foundation for growth and market expansion.My BackgroundWith over 20 years of experience in strategy, marketing, sales, customer service, retention, and complaints management, I have helped businesses across financial services, luxury, and consumer goods industries reimagine their customer journeys. One of my proudest achievements was building the retention and customer care departments from the ground up at HomeEquity Bank, resulting in exceptional client loyalty and business growth.French bilingual, I had the opportunity to collaborate with businesses in France, Canada and Africa, I hold an MBA in International Luxury Brand Management from ESSEC in France and a Certificate in Project Management from the University of Toronto. Alongside my work with Crème de Conseil, I enjoy teaching Marketing at George Brown College, where I help shape the next generation of business leaders.Let's connect and explore how we can transform your customer experience to create sustainable growth and loyalty.Specialties: CX Strategy & Management, Business Transformation, Luxury Brand Management, Retail Management & Operations, Sales & Marketing Strategies
Listed skills include Marketing, Strategy, Marketing Strategy, Luxury Goods, and 26 others.
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14 roles · 29 years
Katidja Youssouf, Mba work experience
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Founder & Business Strategist
CurrentCrème de Conseil is a boutique consulting firm that specializes in:- Helping small to mid-sized organizations increase their revenue through customer experience optimizations- Empowering Black-owned luxury businesses to thrive and elevate their brands to new heights.We work with clients on three continents - North America, Europe, and Africa - both in English and French.Our services include:- Customer experience enhancements: CX strategies, customer journey mapping and analysis, customer service and retention strategies- Business transformation: strategic planning, scaling process improvements, market expansion.
2020 - Present
~6 yrs 6 mos
Professor - Strategic Relationship Marketing & Marketing Management - Digital Media Programs
CurrentThrough the Marketing Seminar Series in the Strategic Relationship Marketing and Marketing Management - Digital Media programs, I connect students with industry leaders to better understand related careers, current trends, and develop their networking /employability skills.
Jan 2024 - Present
Head Of Executive Customer Care | Cx Department
• Created the Customer Care department within the CX team, ensuring clients’ complaints are managed according to regulatory requirements and more effectively.• Designed and implemented processes to ensure complaint resolution occurs in a consistently timely manner.• Improved the management of complaints for all client-facing teams (150 people out of 300 employees) by simplifying the internal procedures & the intake process in Salesforce in collaboration with UX & IT leaders. • Led a team of complaints specialists who manage complex complaints. • Managed the ongoing monitoring of complaints & other KPIs to provide robust information to the executives.• Partnered with leaders of all Client-facing business units to ensure the adoption of the complaint processes.• Managed complaints at the highest level (SDE) as well as OBSI and FCAC requests.
Jul 2022 - Sep 2023
Manager | Retention | Strategy And Analytics Department
• Created the loyalty/retention department & the associated service delivery model.• Led the loyalty team & ensures the delivery of the loyalty mandate.• Developed loyalty strategies, systems & processes to ensure profitability and the best client experience.• Partnered with key stakeholders to establish the loyalty activity.• Leveraged data & customer insights with the Analytics Team to develop specific loyalty strategies • Educated and aligned with business partners to build a culture of loyalty across the bank.• Established and managed KPIs and set quality standards.• Reached 30% over loyalty objectives in 2021.
Apr 2021 - Aug 2022
Award-Winning Bilingual Team Lead | Portfolio Management
Promoted to Team Lead (last position)• Managed and trained the team of Client Relations Specialists.• Designed and improved processes that significantly improved the customer experience & service delivery.• Defined & managed KPIs, assessed team contribution which helped improve performance .• Awarded President’s Award in 2019 for exceptional contribution.
2017 - Apr 2021
Project Management Certificate
2018 - 2019
~1 yr
Award-Winning Flagship Store Manager
Okaidi is a children clothing company from France- Defined the client experience strategy for the store. Oversaw sales, operations, and P&L. - Hired & coached the customer experience team, resulting in less turnover.- Built solid relationships with customers & successfully represented the Voice of the Canadian client.- In 8 months, sales reached 15% over objective. As a result, 6 more stores opened in the GTA
2015 - Jan 2017
Marketing And Business Development Consultant
Creme De Conseil
Notable clients• After Breast Cancer - Association for cancer survivors, Toronto Defined and executed the social media strategy.• L'Oréal, Louis Vuitton, Nu Skin, niche beauty brands - Paris Provided business development, marketing strategy and training design services.
2011 - 2015
~4 yrs
Regional Sales And Marketing Manager, Europe
- Managed Dr. Brandt skincare brand in 11 European countries (600 Sephora points of sale + online store), including the P&L, related operations and all marketing activities. - Oversaw a dedicated team of 3 country managers and sales team
2009 - 2011
~2 yrs
Marketing Consultant
Agence 187, L'Oreal
Strategic Marketing Consulting for Helena Rubinstein, then for a niche beauty brand.
2008 - 2009
~1 yr
Mba In International Luxury Brand Management
2007 - 2008
~1 yr
Telephone Product Manager
Managed the landline product division for the country’s largest cable operator in France.
2001 - 2007
~6 yrs
Mobile Phone Product Manager
1998 - 2001
~3 yrs
3 education records
Katidja Youssouf, Mba education
Global Mba, International Luxury Brand Management
Essec Business School
Project Management Certificate
University Of Toronto
Master Of Management, Marketing B2C
Tbs Education
FAQ
Frequently asked questions about Katidja Youssouf, Mba
Quick answers generated from the profile data available on this page.
What company does Katidja Youssouf, Mba work for?
Katidja Youssouf, Mba works for Crème de Conseil (CdC).
What is Katidja Youssouf, Mba's role at Crème de Conseil (CdC)?
Katidja Youssouf, Mba is listed as Founder and Business Strategist at Crème de Conseil (CdC).
What is Katidja Youssouf, Mba's phone number?
AeroLeads has found 1 phone signal(s) with area code 416 for Katidja Youssouf, Mba at Crème de Conseil (CdC).
Where is Katidja Youssouf, Mba based?
Katidja Youssouf, Mba is based in Toronto, Ontario, Canada while working with Crème de Conseil (CdC).
What companies has Katidja Youssouf, Mba worked for?
Katidja Youssouf, Mba has worked for Crème De Conseil (Cdc), George Brown College, Homeequity Bank, University Of Toronto, and Okaïdi.
How can I contact Katidja Youssouf, Mba?
You can use AeroLeads to view verified contact signals for Katidja Youssouf, Mba at Crème de Conseil (CdC), including work email, phone, and LinkedIn data when available.
What schools did Katidja Youssouf, Mba attend?
Katidja Youssouf, Mba holds Global Mba, International Luxury Brand Management from Essec Business School.
What skills is Katidja Youssouf, Mba known for?
Katidja Youssouf, Mba is listed with skills including Marketing, Strategy, Marketing Strategy, Luxury Goods, Business Planning, Brand Management, Retail, and Management.
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