Founder | Crème de ConseilI am the Founder of Crème de Conseil, where I don't just transform customer experiences; I turn them into powerful assets that drive loyalty, unlock new revenue streams, and fuel long-term business growth. Whether you're focused on improving retention, increasing revenue, or expanding into new markets, I work with businesses to elevate every stage of their customer journey, delivering measurable, meaningful outcomes.How I Help Businesses SucceedI specialize in creating innovative customer experience (CX) strategies for small and medium-sized businesses. From the very first interaction to long after the sale, I enhance every touchpoint to maximize satisfaction, boost retention, and increase customer lifetime value. My tailored CX solutions also streamline operations, laying a solid foundation for growth and market expansion.My BackgroundWith over 20 years of experience in strategy, marketing, sales, customer service, retention, and complaints management, I have helped businesses across financial services, luxury, and consumer goods industries reimagine their customer journeys. One of my proudest achievements was building the retention and customer care departments from the ground up at HomeEquity Bank, resulting in exceptional client loyalty and business growth.French bilingual, I had the opportunity to collaborate with businesses in France, Canada and Africa, I hold an MBA in International Luxury Brand Management from ESSEC in France and a Certificate in Project Management from the University of Toronto. Alongside my work with Crème de Conseil, I enjoy teaching Marketing at George Brown College, where I help shape the next generation of business leaders.Let's connect and explore how we can transform your customer experience to create sustainable growth and loyalty.Specialties: CX Strategy & Management, Business Transformation, Luxury Brand Management, Retail Management & Operations, Sales & Marketing Strategies