Crème de Conseil (CdC)

We transform customer experiences into drivers of loyalty, revenue, and long-term success. If your clients aren't happy, your business isn’t reaching its full potential. At Crème de Conseil, we help businesses like yours elevate customer experiences (CX) and achieve real business transformation—whether you're looking to improve retention, grow revenue, or expand into new markets. How We Help We create CX strategies for small to medium-sized businesses that enhance the experience at every touchpoint—from presales to postsales—boosting retention, satisfaction, and customer lifetime value. We also lead projects that scale your business or support market expansion. Why Work with Us? - Meet our Founder Katidja Youssouf has over 25 years of experience in strategy, marketing, sales, customer service, retention, and complaints management, and has transformed CX and business operations for organizations across financial services, luxury, and consumer goods. At HomeEquity Bank, she built their retention and customer care departments from the ground up, driving exceptional client loyalty and more satisfaction. She holds an MBA in International Luxury Brand Management from ESSEC in France, the first MBA created for this industry, and a Certificate in Project Management from the University of Toronto. She also shares her expertise as a Marketing Professor at George Brown College, shaping tomorrow’s business leaders. Our Expertise We have led CX and business transformation projects in various industries, in Europe, Canada and Africa, helping organizations optimize their customer strategies and drive sustainable growth. Ready to Transform? Let’s discuss how we can help you improve your customer experience and reach your business goals. Reach out at info@cremedeconseil.com or connect with us on LinkedIn.