Katie Bacon Email and Phone Number
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Katie Bacon personal email
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Services leader with diverse experience in technology, human capital management, and service. Skilled with relationship building and process engineering to ensure quality service for time and labor management products while maintaining employee satisfaction. Attracts, retains, and unites talent. Strong client focus, consistently evident in ability to drive engagement and quality results simultaneously. Skills:Account Management | Solution Center Management | Escalation Management & Issue Resolution |People Leadership | Talent Development | Data Management
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Global Workforce Management Director Of OperationsAdp Oct 2016 - PresentAlpharetta, Georgia, United States -
Sr. Director Of Client ServicesAdp May 2013 - Oct 2016Managed professional and technical team of associates, who served ADP's National Accounts’ clients on Vantage, Enterprise eTime, TimeSaver and WFN / ezLM.• Led team of Service Delivery Managers with total client portfolio, valuing $33M in revenue and 96% retention rate. • Managed Client Care resources, focusing on client retention, business process reviews, system optimization, generating $575K revenue for additional business. • Supervised Time and Labor Management service teams for managed and non-managed clients with Enterprise eTIME & TimeSaver solutions, valuing more than $60M in revenue. • Planned and executed Regionalizing Time & Labor Management Service teams, moving 1,000 accounts between service teams and consultants as part of larger change initiative, regionally aligning service.• Managed geographically diverse team and varying roles, resulting in consistent strong associate engagement associate survey results.• Established Account Review Process, leading to additional client focus and management visibility to Top 120 clients worth $37.6M in annual revenue.• Maintained up-to-date knowledge of product and service changes. • Managed workflow, exceeding quality service goals, improving productivity and managing expense meeting business growth objectives. • Facilitated inter-departmental communication, ensuring effective customer support.
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Director Of Client ServicesAdp Jul 2008 - May 2013Management of a professional and technical team of associates who service ADP's National Accounts' TimeSaver and WFN / ezLM clients.• Led Tier II and Tier III technical services resources, providing TimeSaver technical support and software update deployments in hosted environment.• Interacted directly with Development and Product Management on product issues and enhancements, driving product quality and client satisfaction improvements.• TimeSaver SOC 1 Report coordinator, defining and governing controls ensuring compliance.• Exceeded Client Retention Targets, increasing Timesaver overall, Quality Scores 9 points.• Increased Associate engagement, resulting in rating of 94% favorable.
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Manager, Technical Services/Director, Technical ServicesAdp Jun 2005 - Jul 2008Jacksonville, Florida AreaManaged technical team of associates supporting National Account Time & Labor Management products.• Partnered with Product Development, addressing escalated TimeSaver product issues, providing prioritization, analysis and requirements documentation for product enhancements.• Acted as support liaison with Kronos for Enterprise eTime product escalations, managing service partner relationship and ensuring timely resolution to client issues.• Established Enterprise eTIME Custom Reports team, providing additional value added service for client base.• Built relationships across divisions and established processes, working cooperatively on common products.• Developed strong technical support team, improving collaboration between departments and elevating level of satisfaction of internal and external clients
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Technical Support Specialist/ Sr. Technical Support Specialist/Lead Technical ConsultantAdp Jul 2000 - Jun 2005Jacksonville, Florida AreaDrove timely resolution of complex technical and product related escalations from client services and implementation for TimeSaver and EeT products• Acted as lead consultant on team of technical consultants, supporting both TimeSaver and EeT products, managing team productivity, performance and continued development.• Escalated issues to Product Development and 3rd party partners.• Established process for database staging, assigning test environments providing more effective means of duplicating and resolving client issues and improving issue resolution metrics.• Assessed, purchased and rolled out remote support tool Desktop Streaming, improving client experience and more timely resolution of issues.
Katie Bacon Skills
Katie Bacon Education Details
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Community Health
Frequently Asked Questions about Katie Bacon
What company does Katie Bacon work for?
Katie Bacon works for Adp
What is Katie Bacon's role at the current company?
Katie Bacon's current role is Global Operations and Compliance Leader.
What is Katie Bacon's email address?
Katie Bacon's email address is ka****@****adp.com
What is Katie Bacon's direct phone number?
Katie Bacon's direct phone number is +190420*****
What schools did Katie Bacon attend?
Katie Bacon attended University Of North Florida.
What skills is Katie Bacon known for?
Katie Bacon has skills like Hro, Workforce Management, Saas, Hris, Adp Payroll, Sales Process, Benefits Administration, Bpo, Applicant Tracking Systems, Payroll, Performance Management, Employee Benefits.
Who are Katie Bacon's colleagues?
Katie Bacon's colleagues are Sumaiya Khan, Michelle Toich Anderson, Barbara Raccuglia, حنان العصيمي, Amy Chang, Mba, Vineela Rampalli, Flavia Neres.
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1deloitte.com -
Katie Palmer
Birmingham, Mi3acquitygroup.com, jellyvision.com, jellyvision.com4 +131226XXXXX
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3allegheny.edu, tnc.org, nature.org
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