Katie Collier Email & Phone Number

Cleveland, OH, US

Cleveland, Ohio, United States

• Led on time delivery for 15 enterprise projects in alignment with company goals, product roadmap and process improvement initiatives.
• Oversaw the measurement and review of organizational performance, by developing and leading the implementation of innovative solutions, processes, policies, and strategies to optimize business performance.

• Partnered with product management and technology teams to identify and execute reducing client onboarding from 60 to 30 days.
• Supported the reduction of critical issues by 50%.
• Managed the rollout of Salesforce program type record to create centralized documentation which aligned to client contracts

Cleveland/Akron, Ohio Area

• Built relationships across seven stakeholder groups to improve gaps in processes, issues, roll out new products and lead interdepartmental projects.
• Analyzed implementation of new products and client benefits, determined the appropriate implementation approach and lead project plan development and execution.

• Developed and executed the tactical plan for 30 client onboardings (annual revenue of $5 million)including the development of timelines, documentation, work methods and performance standards.

Solon, OH

• Planned, executed, and finalized solutions related to new and existing products and services for customers utilizing Agile Project Management approach.
• Collaborated with developers, designers, copy writers, client service, accounting, and senior management personnel daily regarding client deliverables

Cleveland, Ohio

• Provided technical issue recognition, research, isolation, and resolution steps.
• Tested site updates and new functionality for quality assurance.

Cleveland, Ohio

Cleveland/Akron, Ohio Area

• Strategic management of 20 client relationship-building, project management, adherence to quality standards, facilitating marketing and creative materials, usage reporting and end-user support.

Strongsville, OH

• Provided business to business account development through new prospective customers.
• Prospected, cold-calling, set appointments and presented programs/services.

Solon, Ohio

Extended product lines with existing customers though personal visitation and developing relationships with key accounts contacts.

• Supported Account and Brand Managers through a variety of clients including McDonald's, Champion Windows, Aspen Dental, Mercedes Benz, Third Federal Bank, Kay Jewelers and Jared Galleria of Jewelry.
• Maintained regular contact with clients and updated them on status of activities for upcoming events. -Actively participated in creative sessions and conference calls supporting production of commercials and print.
• Assisted and participated as an extra in the production of a McDonald's television commercial that aired in northeast Ohio.
• Organized, planned and executed a Sex In The City VIP premier event sponsored by Mercedes Benz.