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Pam Calvey Email & Phone Number

Knowledge Management Process Administrator at KeyBank
Location: Lakewood, Ohio, United States 7 work roles 2 schools
1 work email found @keybank.com LinkedIn matched
4 data sources Profile completeness 100%

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Work email p****@keybank.com
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Current company
KeyBank
Role
Knowledge Management Process Administrator
Location
Lakewood, Ohio, United States
Company size
14557 employees

Who is Pam Calvey? Overview

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Quick answer

Pam Calvey is listed as Knowledge Management Process Administrator at KeyBank, a company with 14557 employees, based in Lakewood, Ohio, United States. AeroLeads shows a work email signal at keybank.com and a matched LinkedIn profile for Pam Calvey.

Pam Calvey previously worked as Critical Incident Communications Specialist / Technical Analyst III at Keybank and IT Operator at Cliffs Natural Resources. Pam Calvey holds Ba, Biology from Ohio Wesleyan University.

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Email format at KeyBank

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{first}_{last}@keybank.com
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AeroLeads found 1 current-domain work email signal for Pam Calvey. Compare company email patterns before reaching out.

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Profile bio

About Pam Calvey

Accomplished IT Technical Analyst with expertise in directing highly complex projects and developing start-up programs and services designed to deliver high-quality services to valued customers; focused on customer requirements and service levels which directly contribute to bottom line results. Proven track record of structuring and implementing project portfolios that yield measurable results, cost reductions gained from improved system / process performance, and productivity gains through multiple change and improvement initiatives. Solid leadership skills, capable of leading and motivating individuals to maximize levels of productivity while forming cohesive team environments. Specific expertise in the following: • Service Management Process Analysis• Cross-Functional Team Leadership• Training Design and Implementation• Knowledge Management Workflow• HP Service Center, HP Get Answers, Consona Knova, HP Service Manager, ServiceNow, Ariba, Concur, MS Outlook and Lotus Notes, Ventyx Ellipse, BMC Remedyforce, Compucom Help Desk Connect, Word, Excel, Powerpoint, Visio.• Articulate Communication• ITIL Service Desk Implementation• Technical Writing and Documentation• Senior Help Desk Support• Asset Management

Listed skills include Lotus Notes, Visio, Business Analysis, It Operations, and 23 others.

Current workplace

Pam Calvey's current company

Company context helps verify the profile and gives searchers a useful next step.

KeyBank
Keybank
Knowledge Management Process Administrator
cleveland, ohio, united states
Website
key.com
Employees
14557
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7 roles · 36 years

Pam Calvey work experience

A career timeline built from the work history available for this profile.

Knowledge Management Process Administrator

Current
Keybank

Cleveland/Akron, Ohio Area

Apr 2019 - Present

Critical Incident Communications Specialist / Technical Analyst Iii

Keybank

Cleveland/Akron, Ohio Area

Coordinates and manages internal communications related to technology events within Key's enterprise systems. Delivers information and updates to a broad audience of technical and non-technical employees. Facilitates discussion amongst engaged parties for high priority incidents.

Oct 2014 - Mar 2019

It Operator

Cliffs Natural Resources

Cleveland/Akron, Ohio Area

  • Provided security administration services for Ventyx Ellipse (Cliffs ERP System). Administrator for Cisco WebEx System. Coordinated Request Authorizations and logged requests with appropriate technical departments..
  • Created 19 documents for a training library and educated Service Desk Trainer on Ellipse program and Administration tasks, thus transferring 400 tickets per year to first tier resolution level.
  • Documented ITIL service process flows for Incident and for Ellipse Administration Requests. Created End User Computing Service Definitions. Defined and implemented ITIL Training opportunities for IT department.
  • Reviewed SharePoint collection sites for employee security policies, and worked with managers to obtain required documentation, reducing open tasks from 350 to 10.
  • Created process to review information changes from employees and contractors, thus assuring all departments were notified when systems needed updating, and that changes were happening in a timely and correct manner.
  • Created Knowledge Process flow for new Remedyforce system.
2010 - 2013 ~3 yrs

Technology Analyst

Pnc Financial Services Group (Formerly National City Bank)

Cleveland/Akron, Ohio Area

2nd Tier Technical Service Desk Knowledge Specialist.-Served as liasion to Knowlege Management Process owner, 35 Tier 1 and Tier 2 Technical Service Desk Analyst Knowledge SMES and 260 Technical Review groups in Consona / Knova software program. -Coordinated project team in transfer of PNC Help Desk Lotus Notes Knowledge base into the NCC Consona / Knova.

2008 - 2010 ~2 yrs

Senior Help Desk Analyst

National City Bank

Cleveland/Akron, Ohio Area

Senior Help Desk Analyst.-Provided daily statistical reports to management.-Ran workforce line and coached first level analysts. -Worked with other technical departments to identify key issues and communicate workarounds to the floor. -Monitored analyst calls and provided feedback.-Project analyst on EPS Transformation. -Reviewed and approved Change.

2007 - 2008 ~1 yr

Help Desk Analyst

National City Bank

Cleveland/Akron, Ohio Area

Help Desk Analyst, triaging and resolving technology problems for bank employees, escalating when necessary.-Subject Matter Expert for Ariba and Concur systems, and for Knowledge Management (Peregrine Get Answers). -Developed and conducted Ariba and Concur training for new hire classes.

2004 - 2007 ~3 yrs

Technical Analyst

Xerox Global Services Inc.

Cleveland/Akron, Ohio Area

Technical Analyst at customer sites providing assistance with sales, service dispatch, inventory control, hardware distribution, license tracking, and order coordination.-Senior Marketing Support Representative on sales teams assigned to key Fortune 500 clients in North East Ohio.-Fulfilled quote requests and purchase orders. -Managed major rollout.

1990 - 2004 ~14 yrs
Team & coworkers

Colleagues at KeyBank

Other employees you can reach at key.com. View company contacts for 14557 employees →

DA Doaa Ahmed Doaa Ahmed Colleague at Keybank Egypt, Egypt View → KW Keith Woodall Keith Woodall Colleague at Keybank Cuyahoga Falls, Ohio, United States, United States View → MV Monica Volante Monica Volante Colleague at Keybank Cleveland, Ohio, United States, United States View → AK Armani Keagan Armani Keagan Colleague at Keybank Vietnam, Viet Nam View → JT Jean Toth Jean Toth Colleague at Keybank Cleveland, Ohio, United States, United States View → SK Susan Kaeser Susan Kaeser Colleague at Keybank Storrs, Connecticut, United States, United States View → BB Bart Brown Bart Brown Colleague at Keybank Blackfoot, Idaho, United States, United States View → JS Jocelyn Sullivan Jocelyn Sullivan Colleague at Keybank Lees Summit, Missouri, United States, United States View → AC Ashlin Chandler Ashlin Chandler Colleague at Keybank Cincinnati, Ohio, United States, United States View → KC Kelly Carr Kelly Carr Colleague at Keybank Denver Metropolitan Area, United States View →
2 education records

Pam Calvey education

Ba, Biology

Ohio Wesleyan University

Activities and Societies: Alpha Gamma Delta, Women's Choir.Bacteriology Lab worker

College Prep

Lakewood High School
FAQ

Frequently asked questions about Pam Calvey

Quick answers generated from the profile data available on this page.

What company does Pam Calvey work for?

Pam Calvey works for KeyBank.

What is Pam Calvey's role at KeyBank?

Pam Calvey is listed as Knowledge Management Process Administrator at KeyBank.

What is Pam Calvey's email address?

AeroLeads has found 1 work email signal at @keybank.com for Pam Calvey at KeyBank.

Where is Pam Calvey based?

Pam Calvey is based in Lakewood, Ohio, United States while working with KeyBank.

What companies has Pam Calvey worked for?

Pam Calvey has worked for Keybank, Cliffs Natural Resources, Pnc Financial Services Group (Formerly National City Bank), National City Bank, and Xerox Global Services Inc..

Who are Pam Calvey's colleagues at KeyBank?

Pam Calvey's colleagues at KeyBank include Doaa Ahmed, Keith Woodall, Monica Volante, Armani Keagan, and Jean Toth.

How can I contact Pam Calvey?

You can use AeroLeads to view verified contact signals for Pam Calvey at KeyBank, including work email, phone, and LinkedIn data when available.

What schools did Pam Calvey attend?

Pam Calvey holds Ba, Biology from Ohio Wesleyan University.

What skills is Pam Calvey known for?

Pam Calvey is listed with skills including Lotus Notes, Visio, Business Analysis, It Operations, Training, Technical Support, Incident Management, and Technical Writing.

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