Katie Erickson Email and Phone Number

Coordinate multiple implementations based on scope of the project from post-sale through implementation. Provide communications with accurate, timely information to clients, internal stakeholders and multiple levels of management. Contribute in debriefing of completed projects to support continuous improvement process initiatives. Create and maintain strong working relationships with teams across all functions and departments

Create and manage several simultaneous software implementations schedules. Collect information from clients to configure database to best suit their specifications. Lead training session using various methods like: one-on-one, end-user, small group and train-the-trainer. Develop and maintain cross-departmental documentation to bolster understanding of software solution and best practices. Evaluate client understanding and initiate transition from implementation plan to general support… Show more Create and manage several simultaneous software implementations schedules. Collect information from clients to configure database to best suit their specifications. Lead training session using various methods like: one-on-one, end-user, small group and train-the-trainer. Develop and maintain cross-departmental documentation to bolster understanding of software solution and best practices. Evaluate client understanding and initiate transition from implementation plan to general support department. Analyze trends in technical support requests and recommend subsequent, revenue generating, training opportunities Show less

Provided company information, training, mentoring and coaching through new hires transition into the company. Prep and prepare all New Hires to enter the sales floor with our sales model and computer systems. Updated multiple levels of management with training compliance reports and performance reviews. Provided coaching to managers to continue their training development of their own team members. Develop and updated training programs to stay current with the wireless industry.