• Provided 1 on 1 assessments for new patients to help them navigate services. • Instructor of evidence-based fitness/wellness classes; providing instruction and education during class times. • Responsible for updating roaster of participants who are being medically managed and providing statistics for score card.

• Currently earning a 96.8% quality rating.• Examine and process annuity service requests, including financial and non-financial entries, client profile changes, setting up systematic payments, EFT and annuitizations.• Delivery quality customer service by communicating with policy owners and handling their requests quickly and accurately.• Organize and teach employee engagement activities for a department of 60.• Prioritize work items according to established standards and… Show more • Currently earning a 96.8% quality rating.• Examine and process annuity service requests, including financial and non-financial entries, client profile changes, setting up systematic payments, EFT and annuitizations.• Delivery quality customer service by communicating with policy owners and handling their requests quickly and accurately.• Organize and teach employee engagement activities for a department of 60.• Prioritize work items according to established standards and expectations, ensuring quality and quantity standards are maintained or exceeded.• Assist with special projects. Show less

Certified Health Coach/Trainer• Achieved 90% enrollment for new participants by though effective communication and persuasion techniques.• Attained highest re-enrollment rate of the department; trained and mentored others to increase their effectiveness.• Developed workout plans for clients, observed progress and made changes based on individual needs.• Interviewed and trained new staff.• Presented health topics to staff, clients, and community groups.• Used motivational… Show more Certified Health Coach/Trainer• Achieved 90% enrollment for new participants by though effective communication and persuasion techniques.• Attained highest re-enrollment rate of the department; trained and mentored others to increase their effectiveness.• Developed workout plans for clients, observed progress and made changes based on individual needs.• Interviewed and trained new staff.• Presented health topics to staff, clients, and community groups.• Used motivational interviewing and behavior change to help participants make healthy lifestyle changes.• Assisted in implementation of new coaching format. Show less

Site Coordinator, Principal Wellness Company, Clive, IA – May 2009-May 2010• Coordinated, trained and managed staff performing health screening events.• Developed educational material for participants.• Served as primary contact between client company and Principal Wellness.• Enrolled new participants into coaching program using multiple computer systems. Health Screening Specialist, Principal Wellness Company, Des Moines, IA – May 2005-May 2009• Set up and… Show more Site Coordinator, Principal Wellness Company, Clive, IA – May 2009-May 2010• Coordinated, trained and managed staff performing health screening events.• Developed educational material for participants.• Served as primary contact between client company and Principal Wellness.• Enrolled new participants into coaching program using multiple computer systems. Health Screening Specialist, Principal Wellness Company, Des Moines, IA – May 2005-May 2009• Set up and administered health tests during mobile laboratory events.• Reviewed results with participants educating them actions to improve their health and wellness.• Proficiently worked in a fast-paced environment while providing exceptional customer service.• Perform all duties in adherence to HIPPA and OSHA protocol.• Book travel arrangements for a department of 40 health screening specialists; negotiated hotel contracts to save money. Show less