Katie Jackson Email and Phone Number

Facilitates human resources processes.Prepares and places all internal and external advertisements for recruitment.Receives applications, records in HR Database and sends acknowledgement letters to candidates who have applied for positions.Provides reports as required.Prepares reminder letters in relation to overdue Certificates e.g. First Aid, Professional Licenses, Drivers License.Prepares and maintains new employee files to ensure accuracy and compliance throughout employment with the company.Processes payroll bi-weekly.Assists with employee requests and questions.Assists with processing of terminations and performance review forms.Assists with recruitment, interview process, and new hire orientation.Represents the company in all unemployment and workers compensation cases.Assists with planning and developing of employee benefits package.Processes and maintains all status reports and pay changes.

Primary stakeholder overseeing the Associate Discount programs for HBC Associates. Includes development, analysis, policy drafting, adjustments, and coordination with Marketing, Credit Services, Customer Services, and Communications.Oversee the Associate Perks/Advantages program, including identifying new discount opportunities and primary contact for vendor partner.Benefit implementation and system testing support (with Sr. Benefit Manager).Contract review and coordinationHandle escalated issues from Benefit Administration and Analysts. Review weekly kickout report and make necessary payroll adjustments. Assist in various research requests, including timely responses to audit inquiries; may develop and preparing reports, letters, and spreadsheetsAssist in maintaining Benefit content on MyHBCBenefits and The HUB.

Directly support weekly employee benefits enrollment, termination and change processing activity for assigned clients. Servicing escalated employee and direct HR telephone and email benefits inquiriesProviding annual open enrollment support to assigned clients and the Benefits Team in general, including onsite representation at client meetings and benefit fairs.Interfacing with clients, HR partners, insurers and other third parties to resolve employee benefit issues.Manage the completion of scheduled client deliverables on a consistent and timely basis.Maintaining current, working knowledge of all assigned client benefits eligibility rules, including but not limited to Medical, Dental, Vision,FSA,HSA, and COBRA.Participating in periodic client servicing reviews at designated client location or via web/teleconference.