Applies design thinking and a mixed-method research approach to unlock the key wants and needs of all who run. Anticipates future needs of runners, empower internal teams with deep insights and recommendations to create innovative products and strategies, and inform decisions to help the brand adapt to shifts in the market.

Service design consultant • Communication strategy • System inefficiency diagnosis • Stakeholder mapping • Competitive analysis & distinguished business model solutions • Storytelling and Executive Presentations

Directed D-Ford’s ‘Designing for Trust’ initiative, integrated and connected trust-building experiences across next generation physical products, digital interactions, and services -- across vehicle design, UX, UI, and customer experience. Contributed to #1 rating of Blue Cruise, Ford’s self-driving software. Served as Ford’s in-house trust expert and trust strategist.• Spearheaded 'Designing for Trust' strategy by developing design language, principles, & frameworks and strategically building a new enterprise-wide competency for cross-functional teams. Deployed methodology across 5 UX design organizations • Facilitated prototyping and design sprints to craft design artifacts. Translated user experience design concepts into engineer-friendly metrics, simplifying decision-making for high-priority processes • Mentored 15 UX designers globally, de-risking 7 major concepts of future product concepts through strategic experiments including AR heads up display, digital services, and automation user experiences. Developed compelling user stories and internal case studies• Authored and trained 350+ multidisciplinary teams of designers in Experience Design, CX, D-Ford, and Corporate Design. Focused on privacy, safety, integrity, service, social technology, and competency• Co-Directed Catalyst Innovation Program Curriculum Committee and pioneered engaging learning best practices to audiences of 500+ employees, resulting in 10X engagement and 13X comprehension

Democratized design excellence across the Ford enterprise. Project managed 7 unique initiatives through end-to-end user experience development culminating in quality deliverables and mission-critical impact amongst performance-driven team.• Led design thinking learning program based in company-wide innovation data trends. Guided problem solving from hypothesis testing to insight identification and strategic implication. Developed user flow strategy and content. Delivered fast-paced and interactive workshops to help enterprise employees apply Design Thinking. Defined objectives and priorities, exceeded all KPI targets • Led positive cultural transformation by improving employee experience ratings by 178%. Directed UX design team in redefining culture and developing global engagement practices. Analyzed quantitative and qualitative data to inform deliverables: team norms and 'Kudos Cards' (celebratory postcards) • Co-wrote and taught 'Art of Facilitation' course to upskill remote innovation capabilities, served as mentor to top 10 high performing facilitators, improving ideation outcomes for 100+ remote workshops • Increased company-wide usage of Design Thinking by 3X after reimagining of Ford's Design Thinking digital experience via data-driven hypotheses and utilizing a prototype-and-test mindset • Grew inclusive design process across global design organization by contributing to DEI&A design toolbox

Intensive racial justice leadership development for regional leaders• Piloted 'Belonging Toolkit' for companies, communities, and families by partnering with Civic Commons• Developed refined vision of collaborative leadership for Puget Sound Region

Consulted with healthcare group and drove strategic roadmap for co-designed clinical trials• Developed strategy to advance co-designed Clinical Trials for RUSH University Hospital and the Institute for Translational Medicine. Fostered consesus for inclusive medical practices for healthcare system

Articulated real-time, pandemic-resilient service design archetypes that supported the reopening of global economies• Conducted extensive, real-time qualitative research and insights• Facilitated collaborative learning forums with industry experts across 3 continents to problemsolve for emerging constraints. Developed visualization of archetypes and service patterns

First hire at award-winning, start-up organization, recognized for its disruptive redesign of modern education. Built experience design department, piloted insight system, and trained team to execute at scale• Recruited, hired, and managed team of 5 direct reports while collaborating with cross-functional stakeholders• Multiplied portfolio 3X within one year by garnering network of 400+ stakeholder partners, including Google, MSLGROUP, Salesforce, Motorola Solutions, MorningStar, and Chicago Bulls• Scaled robust program from 120 to 2,000+ participants, delivering on business targets at scale• Led experience design department strategy through vision development, brand awareness, and innovation efforts. Cultivated innovation-forward culture via design sprints and prototyping competitions• Designed customized data system and multi-user communication processes to track complex logistics and synthesize metrics, increasing partnership collaboration by 6X

Embraced start-up culture by building this position and all related systems from its infancy. Managed organization's partner relations while keeping a keen eye on the details of logistics for 450 inner-city youth. As the first full-time employee of the organization, extra hours of work ensured that relationships were strong, logistics were seal-tight, and programming was transformative in students’ lives.

Hired on contract to support lean innovation within mid-size companies and Fortune 500 brands• Facilitated innovation sessions for various clients that sparked breakthrough concepts and business strategies for new products, services and brands. Clients included World Trade Center Association and AARP• Analyzed workshop outcomes to synthesize findings for client strategies

Executed programming at nationwide culinary wellness non-profit serving under-resourced communities • Revamped Parent teaching program curriculum, resulting in 175% growth• Increased program size by 30% within 3 months

Built sustainable systems in rural Zulu village• Established 17 new school libraries, a career and college resource center, an HIV-education program, a literacy program, and a women’s empowerment program• Successfully negotiated a renewed contract between South African government and US Peace Corps• Trained and mentored ~100 incoming Peace Corps Volunteers• Effectively advocated for improved infrastructure, education resources, and health services byaddressing The National Council of Provinces

Taught English and History in under-resourced high school• Adjusted teaching approach based upon student needs and honored cultural values