• Identify, review and resolve system mismatches between the front-end EDI platforms (Sunrise/SVU) and back-end systems (Entsia/Sirius)• Provide an interface and system advocacy for system engineers, operations staff and insurance brokers• Liaise with internal and external users experiencing difficulties on electronic platforms to determine the source of issue and implement solutions• Refer to process manuals and user guides to resolve and assist users in troubleshooting BAU… Show more • Identify, review and resolve system mismatches between the front-end EDI platforms (Sunrise/SVU) and back-end systems (Entsia/Sirius)• Provide an interface and system advocacy for system engineers, operations staff and insurance brokers• Liaise with internal and external users experiencing difficulties on electronic platforms to determine the source of issue and implement solutions• Refer to process manuals and user guides to resolve and assist users in troubleshooting BAU technical issues• Document and record new system issues and misalignments with business analysts to come up with potential solutions• Replicate system issues and complete UAT activities to determine the most appropriate solution• Facilitate a continuous improvement philosophy and maintain a log of system issues and potential solutions for future reference and redesign• Train new and existing staff to enhance system knowledge and capability• Ad-hoc project work as assigned by team leader Show less

Assisting the principal advisor in analysing, formulating and structuring the client’s financialplans. I managed to set up an automated spreadsheet that client can fill in themselves whichanalyses their finances to assist them with financial management

Student host and administration roles including database entry, mail out, and event planning

• Work side by side with other founders of different nationalities to bring all ASEAN students together to celebrate the culture of ASEAN.• Organise the event ASEAN-Australia Youth Summit in 2012 and 2013, with the present of many High Commissioner Representatives of ASEAN and many of ASEAN countries

• Internal project reporting and administration • Resource management (allocating task for members and volunteers)• Client management (work with sponsors and members of the organization)• Project accounting and finance• Project planning and control (many events have been done so far including “MOVSA GALA”, “Sport Weekend”, and the charity “Give a little, change big”)• Communication with press, Embassy of Vietnam and the Tourism Board• Assist with publicity via public… Show more • Internal project reporting and administration • Resource management (allocating task for members and volunteers)• Client management (work with sponsors and members of the organization)• Project accounting and finance• Project planning and control (many events have been done so far including “MOVSA GALA”, “Sport Weekend”, and the charity “Give a little, change big”)• Communication with press, Embassy of Vietnam and the Tourism Board• Assist with publicity via public channels like website, facebook, youtube and twitter Show less

• Develop ideas and campaign to introduce and promote events and products to the Vietnamese community• Manage public channels such as facebook, twitter, youtube, websites and instagram• Liaise and network with press in Australia and Melbourne, writing columns and conduct radio interviews to promote the organisation’s events