Katie Powers Email & Phone Number

-Managed multiple projects simultaneously while collaborating with teams across the company to improve and optimize cross-functional processes-Built data dashboards within Zendesk Explore for Customer Operations teams and owned reporting for Executive-level transparency-Analyzed data for trends and process improvement recommendations-Created and maintained.

-Promoted after 2 years to manage the Technical Lead team that provides Tier 2 customer support-Hired and onboarded new team members-Defined KPIs and track progress using data to inform improvements-Wrote documentation and organized the internal knowledge base-Collaborated with teams across the company from Implementation to Developers to deliver a.

Bellevue, Washington

-Reviewed technical configurations in customer’s websites for quality-Collaborated with other teams to provide a customized program experience for users and customers-Edited content for customer’s health and wellness programs

Seattle, WA

-Edited content for grammar and structure, formatted articles for consistency according to AP Style and uploaded content to Wordpress under tight deadlines

Seattle, WA

-Edited product copy to maintain grammatical consistency and accuracy-Collaborated with other editors, writers and the merchandising department to produce content at a high volume while ensuring quality

Seattle, WA

Compassion Games is a nonprofit based out of Seattle. I edited news articles and revised their web content to clarify the company's mission for readers.