Customer & Quality Manager
CurrentLeading the Customer & Quality teamPeople & talent management Leading on and supporting senior managers with audits Developing strong collaborative relationships with internal customer teams Ensuring the team and contract promote a positive customer journeyMonitoring and reviewing data and trends, identifying areas for improvement and implementation Ensuring that localised processes are established, implemented and maintained Co-ordinating the contract in ISO standards, ensuring complianceLeading on contract performance, reporting and quality requirements Facilitating improvement and lessons learned meetings and workshops Providing monthly statistic and content reports for senior management
Sep 2023 - Present
