Acted as the main point of contact for customers between the different phases of their job from mitigation, asbestos abatement and repairs. Handled all administrative tasks such as updating project files in Dash, our project management software, and all paperwork was completed and accurate, updating dates and estimates, sub-contractor work orders, invoiced jobs based on the pay schedule, communicated with adjusters regarding insurance claim approvals and scope of work. Met weekly with project managers to keep up to date with job progress, made sure program jobs were on track, files noted at least weekly with progress updates and dates were followed. Drafted contracts and change orders. Pulled permits for jobs that required them. Coordinated schedules between phases. Resolved customer issues and complaints or escalated to management if needed, answered any questions or concerns and made sure customers understood what their job entailed. Request environmental testing when needed. Assist project managers with daily tasks such as updating customers, filling out paperwork, ordering dumpsters or materials, scheduling time with customers, material selections. Rotating on-call to support emergency work. Entering new jobs into our software, DASH, assigning to the appropriate team

Answers, evaluates and prioritizes incoming requests (via e-mail, telephone, voicemail and in-person) for assistance for internal customers experiencing problems with hardware, software, business applications and other computer-related technologies. • Provides telephone and e-mail support to Credit Union employees including, but not limited to: logging problems into the help desk system, attempting to solve problems to best of ability, dispatching support cases to correct personnel (including external vendors if necessary), and follow-up of problems to resolution status. • Provides excellent customer service with problem resolution. Ensures problem resolution by initiating and tracking problem assignments. Establishes strong working relationships with internal customers and uses superior phone etiquette. Ensures internal customer satisfaction by responding to all help desk requests in a timely and professional manner. • Works closely with other IT staff to ensure all help desk cases are resolved within the established Service Level Agreement. • Develops and maintains a thorough working knowledge of business and member delivery channel applications and the help desk ticket system. • Develops and maintains a basic understanding of PC software and hardware troubleshooting and Active Directory Network Administration. Works with applications including word processing, spreadsheets, database management systems, graphics, communications, and other specialized software to produce management information and support operational requirements.

Answer phones, write up job tickets, schedule service calls. Dispatch emergency and routine calls. Monitor owner’s email, respond to customer issues. Purchase required job materials. Organize files and blueprints. Resolve any IT issues for the company including VOIP, security camera system, NAS drive, network/router issues, desktop/laptop break-fix and all other hardware and software support. Obtain permits and CBYD tickets. Draft proposals, schedule and coordinate meetings and other general office duties. Create invoices in QuickBooks, send bills to customers, A/R. Maintain company vehicle fleet with registrations, insurance, emissions and repairs.