Katie Wise Email and Phone Number

Duties:•Primary Customer Service Sales Representative in a retail environment.•Training customers in person and over the phone on the proper techniques of hot tub maintenance in an articulate, professional and easy to follow manner. •Event coordination including marketing (online, print and radio), organization, pricing, sales team motivation, and time management. •Administrative responsibilities including purchasing, receiving, invoicing, order tracking and sales report analysis. •Developed easy to follow written directions to aid consumers in understanding and properly treating their hot tubs. •Social media management on all available mediums including facebook, email marketing, twitter, and linkedin with a strong customer following.•Strong record of meeting and exceeding all sales targets.•Fostering good relationships with both customers and coworkers to provide superior service. •Diligent and cost minded decision maker by always keeping profit margin in mind.

Duties:•Marking midterm exams for a second year level Philosophy class. •Aiding students in the knowledge required for the course and tutoring students in need for further help with the subject matter. •Providing assistance to the professor in organization of marks and exam marking structure to deliver a fair and justified template of assessment. •Chosen for the position based on past outstanding performance in the class.

Duties: •Customer service representative in a retail environment. •Testing hot tub water and instructing consumers on the proper steps required to achieve ideal results. •Training new hot tub owners the proper procedures of hot tub water care.•Maintaining the showroom. •Skilled at developing strong relationships with customers by providing exceptional customer service through providing expert advice. This is proven by the number of customers that followed me to Hydropool Waterloo. •Researching and organizing the information pertaining to hot tub maintenance on my own initiative to be able to provide clear and insightful service.