Katie Graves Email and Phone Number
With over 10 years of business experience, I’m looking to apply my skills to a People Leader role to help motivate others and drive organizational growth. Through clear communication, collaboration, and a positive, solutions-based approach, I aim to build lasting relationships and results. My goal is to help inspire team members to exceed deliverables and enhance operational efficiencies with integrity and a forward-thinking vision.From a blended professional journey in Customer Success, Sales, and Account Management, I have gained invaluable skills that have helped me develop throughout my career. The main qualities that I continuously learn from and put into practice are: - Strategic thinking: • Take a naturally curious, open-minded approach• Ask stakeholders how we can deliver better value• Think outside the box and try new tactics while working with teams toward a common goal• Quote: “If everyone is thinking alike, then somebody isn’t thinking.” - Gen. George S. Patton- Growth mindset: • Proactively seek feedback• Have a hunger to constantly learn• Am not afraid to hear hard truths• Quote I'll often ask after meetings: “What went well? And what could have been better?”- Positive team player: • Maintain a positive, can-do attitude and an optimistic outlook• Enjoy collaborating with and motivating others• Quote: “A rising tide lifts all boats.”- Bias for solution: • Instinctively find solutions through conflicts, setbacks, and limitations• Recognize that the fastest solution is not always the right solution; step back, assess, then commit• Quote: “Slow is smooth, smooth is fast.” - NAVY Seal’s training mantra- Maintain equanimity: • Ability to stay composed and concentrated during challenges and changes• Quote: “I have so much to accomplish today that I must meditate for two hours instead of one.” - GandhiUltimately, passion, communication and a positive attitude are at the core of how I work and live.
Culture Amp
View- Website:
- cultureamp.com
- Employees:
- 1060
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Senior Customer Success Manager, EnterpriseCulture AmpCalifornia, United States -
Senior Customer Success Coach, EnterpriseCulture Amp Oct 2023 - PresentSan Francisco Bay Area• Manage a $2.65M ARR SaaS portfolio of 35 Enterprise accounts through adoptions, renewals and expansions• Collaborate with cross-functional teams to enhance customer value realization and achieve business metrics• Champion customer needs while promoting scalable product solutions to build trust and targeted synergies -
Senior Enterprise Customer Success ManagerCoachhub - The Digital Coaching Platform Jan 2022 - Jun 2023United States• Received President’s Club award and Exceptional Performance award in North America for exceeding KPIs• Managed a $1M SaaS portfolio of 10 complex, global Enterprise and Mid-Market accounts with 70% expansions and international rollouts for clients such as Amazon, Arthur J. Gallagher, Sephora and Stanford University• Collaborated with stakeholders to create and streamline global account management strategies • Led and partnered in multiple cross-functional international projects that were adopted company-wide -
Account Sales Representative & Sustainability AmbassadorHumanscale Aug 2020 - Dec 2021San Francisco Bay Area• Received multiple sales awards for presentations, public speaking, and top tactical performance• Conducted full cycle sales within dealer and direct channels through prospecting, business development, negotiations, demos, contracts, upsells and project management for Mid-Market and Enterprise clients such as Rakuten, Sutter Health and Chan Zuckerberg Initiative• Established and built client relationships at middle, senior and executive leadership levels• Facilitated sustainability trainings and seminars to clients looking to achieve project certifications and establish healthier standards (LEED, WELL, Living Building, etc.) -
Architecture & Design Sales Representative & Sustainability AmbassadorHumanscale Nov 2016 - Aug 2020San Francisco Bay Area• Exceeded an annual sales goal YoY with up to $2M goal by building long-lasting relationships with the architectural and design community to generate and close new business• Collaborated on commercial office build-outs and renovations from initial project meetings, through mock-ups, specifications, budgets, installations and post-occupancy• Educated architects and designers on ergonomic design, sustainable manufacturing and toxicology to influence healthier industry standards for built environments (commercial offices, hospitals, schools) -
Project ManagerHogue Jan 2016 - Jun 2016San Francisco Bay Area• Executed detailed project management of commercial furniture installations and reconfigurations in collaboration with the architectural and design community, facility managers and clients• Managed projects of up to $2M budgets through bids, proposals, order entry, installations and follow-up
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Project CoordinatorHogue Feb 2014 - Jan 2016San Francisco Bay Area• Executed detailed project management of commercial furniture installations and reconfigurations in collaboration with the architectural and design community, facility managers and clients• Managed projects of up to $2M budgets through bids, proposals, order entry, installations and follow-up
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HostessScoma'S Restaurant In Sausalito Jul 2013 - Nov 2013Sausalito, CaliforniaProvide hospitality in extremely fast-paced environment, manage reservations and special requests via phone, email, OpenTable and Urbanspoon.
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Lab Assistant InternUc Berkeley Department Of Environmental Sciences, Policy And Management May 2011 - Aug 2011Berkeley, CaliforniaWorked at the Lab of Dr. Whendee Silver, PhD Ecosystem Ecology, for Rebecca Ryals' Doctoral Research Project. (Partnered with the Marin Carbon Project)Purpose: Perform thorough and comprehensive research to help find the most successful way to sequester Carbon from the atmosphere into rangeland soils in order to reduce the effects of global warming and improve soil and plant diversity and production. Used several agricultural/rangeland locations and applied four different types of management to each: 1) Plow 2) Compost 3) Plow and Compost 4) Control.Responsibilities: Performed lab work (testing and analyses), fieldwork on rangeland management (data collection) and logbook entry.
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InternMarin Carbon Project May 2011 - Aug 2011Nicasio, CaliforniaPurpose: To help find the most successful way to sequester Carbon from the atmosphere into rangeland soils in order to help reduce the effects of global warming.Responsibilities: Conducted fieldwork on rangelands by collecting auger soil samples, measuring land plots, performing plant identification and inventory, recording data, and organizing soil samples.
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HostessServino'S Restaurant Jun 2010 - Aug 2010Tiburon, California
Katie Graves Education Details
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Environmental Studies, Concentration In Oceans, Life And People -
Harriton High School
Frequently Asked Questions about Katie Graves
What company does Katie Graves work for?
Katie Graves works for Culture Amp
What is Katie Graves's role at the current company?
Katie Graves's current role is Senior Customer Success Manager, Enterprise.
What schools did Katie Graves attend?
Katie Graves attended University Of Southern California, Harriton High School.
Who are Katie Graves's colleagues?
Katie Graves's colleagues are Eloi Lesegretain, Joanne Gladding, Phd, Omar Knight, Preston Lew, Carley (Galasso) Kwan, Tom Monaghan, Emily Orchowski.
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Katie Graves
Greater Boston3gmail.com, demandbase.com, engagio.com4 +150886XXXXX
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1thayerleaderdevelopment.com
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Katie Ferrick
Menlo Park, Ca2comcast.net, linkedin.com1 1650814XXXX
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3wmeentertainment.com, hbo.com, amazonstudios.com
1 (310) 2XXXXXXX
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