Katie Graves

Katie Graves Email and Phone Number

Senior Customer Success Manager, Enterprise @ Culture Amp
California, United States
Katie Graves's Location
San Francisco Bay Area, United States
About Katie Graves

With over 10 years of business experience, I’m looking to apply my skills to a People Leader role to help motivate others and drive organizational growth. Through clear communication, collaboration, and a positive, solutions-based approach, I aim to build lasting relationships and results. My goal is to help inspire team members to exceed deliverables and enhance operational efficiencies with integrity and a forward-thinking vision.From a blended professional journey in Customer Success, Sales, and Account Management, I have gained invaluable skills that have helped me develop throughout my career. The main qualities that I continuously learn from and put into practice are: - Strategic thinking: • Take a naturally curious, open-minded approach• Ask stakeholders how we can deliver better value• Think outside the box and try new tactics while working with teams toward a common goal• Quote: “If everyone is thinking alike, then somebody isn’t thinking.” - Gen. George S. Patton- Growth mindset: • Proactively seek feedback• Have a hunger to constantly learn• Am not afraid to hear hard truths• Quote I'll often ask after meetings: “What went well? And what could have been better?”- Positive team player: • Maintain a positive, can-do attitude and an optimistic outlook• Enjoy collaborating with and motivating others• Quote: “A rising tide lifts all boats.”- Bias for solution: • Instinctively find solutions through conflicts, setbacks, and limitations• Recognize that the fastest solution is not always the right solution; step back, assess, then commit• Quote: “Slow is smooth, smooth is fast.” - NAVY Seal’s training mantra- Maintain equanimity: • Ability to stay composed and concentrated during challenges and changes• Quote: “I have so much to accomplish today that I must meditate for two hours instead of one.” - GandhiUltimately, passion, communication and a positive attitude are at the core of how I work and live.

Katie Graves's Current Company Details
Culture Amp

Culture Amp

View
Senior Customer Success Manager, Enterprise
California, United States
Website:
cultureamp.com
Employees:
1060
Katie Graves Work Experience Details
  • Culture Amp
    Senior Customer Success Manager, Enterprise
    Culture Amp
    California, United States
  • Culture Amp
    Senior Customer Success Coach, Enterprise
    Culture Amp Oct 2023 - Present
    San Francisco Bay Area
    • Manage a $2.65M ARR SaaS portfolio of 35 Enterprise accounts through adoptions, renewals and expansions• Collaborate with cross-functional teams to enhance customer value realization and achieve business metrics• Champion customer needs while promoting scalable product solutions to build trust and targeted synergies
  • Coachhub - The Digital Coaching Platform
    Senior Enterprise Customer Success Manager
    Coachhub - The Digital Coaching Platform Jan 2022 - Jun 2023
    United States
    • Received President’s Club award and Exceptional Performance award in North America for exceeding KPIs• Managed a $1M SaaS portfolio of 10 complex, global Enterprise and Mid-Market accounts with 70% expansions and international rollouts for clients such as Amazon, Arthur J. Gallagher, Sephora and Stanford University• Collaborated with stakeholders to create and streamline global account management strategies • Led and partnered in multiple cross-functional international projects that were adopted company-wide
  • Humanscale
    Account Sales Representative & Sustainability Ambassador
    Humanscale Aug 2020 - Dec 2021
    San Francisco Bay Area
    • Received multiple sales awards for presentations, public speaking, and top tactical performance• Conducted full cycle sales within dealer and direct channels through prospecting, business development, negotiations, demos, contracts, upsells and project management for Mid-Market and Enterprise clients such as Rakuten, Sutter Health and Chan Zuckerberg Initiative• Established and built client relationships at middle, senior and executive leadership levels• Facilitated sustainability trainings and seminars to clients looking to achieve project certifications and establish healthier standards (LEED, WELL, Living Building, etc.)
  • Humanscale
    Architecture & Design Sales Representative & Sustainability Ambassador
    Humanscale Nov 2016 - Aug 2020
    San Francisco Bay Area
    • Exceeded an annual sales goal YoY with up to $2M goal by building long-lasting relationships with the architectural and design community to generate and close new business• Collaborated on commercial office build-outs and renovations from initial project meetings, through mock-ups, specifications, budgets, installations and post-occupancy• Educated architects and designers on ergonomic design, sustainable manufacturing and toxicology to influence healthier industry standards for built environments (commercial offices, hospitals, schools)
  • Hogue
    Project Manager
    Hogue Jan 2016 - Jun 2016
    San Francisco Bay Area
    • Executed detailed project management of commercial furniture installations and reconfigurations in collaboration with the architectural and design community, facility managers and clients• Managed projects of up to $2M budgets through bids, proposals, order entry, installations and follow-up
  • Hogue
    Project Coordinator
    Hogue Feb 2014 - Jan 2016
    San Francisco Bay Area
    • Executed detailed project management of commercial furniture installations and reconfigurations in collaboration with the architectural and design community, facility managers and clients• Managed projects of up to $2M budgets through bids, proposals, order entry, installations and follow-up
  • Scoma'S Restaurant In Sausalito
    Hostess
    Scoma'S Restaurant In Sausalito Jul 2013 - Nov 2013
    Sausalito, California
    Provide hospitality in extremely fast-paced environment, manage reservations and special requests via phone, email, OpenTable and Urbanspoon.
  • Uc Berkeley Department Of Environmental Sciences, Policy And Management
    Lab Assistant Intern
    Uc Berkeley Department Of Environmental Sciences, Policy And Management May 2011 - Aug 2011
    Berkeley, California
    Worked at the Lab of Dr. Whendee Silver, PhD Ecosystem Ecology, for Rebecca Ryals' Doctoral Research Project. (Partnered with the Marin Carbon Project)Purpose: Perform thorough and comprehensive research to help find the most successful way to sequester Carbon from the atmosphere into rangeland soils in order to reduce the effects of global warming and improve soil and plant diversity and production. Used several agricultural/rangeland locations and applied four different types of management to each: 1) Plow 2) Compost 3) Plow and Compost 4) Control.Responsibilities: Performed lab work (testing and analyses), fieldwork on rangeland management (data collection) and logbook entry.
  • Marin Carbon Project
    Intern
    Marin Carbon Project May 2011 - Aug 2011
    Nicasio, California
    Purpose: To help find the most successful way to sequester Carbon from the atmosphere into rangeland soils in order to help reduce the effects of global warming.Responsibilities: Conducted fieldwork on rangelands by collecting auger soil samples, measuring land plots, performing plant identification and inventory, recording data, and organizing soil samples.
  • Servino'S Restaurant
    Hostess
    Servino'S Restaurant Jun 2010 - Aug 2010
    Tiburon, California

Katie Graves Education Details

Frequently Asked Questions about Katie Graves

What company does Katie Graves work for?

Katie Graves works for Culture Amp

What is Katie Graves's role at the current company?

Katie Graves's current role is Senior Customer Success Manager, Enterprise.

What schools did Katie Graves attend?

Katie Graves attended University Of Southern California, Harriton High School.

Who are Katie Graves's colleagues?

Katie Graves's colleagues are Eloi Lesegretain, Joanne Gladding, Phd, Omar Knight, Preston Lew, Carley (Galasso) Kwan, Tom Monaghan, Emily Orchowski.

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