Katie Black Email & Phone Number

Atlanta, Georgia, United States

• Drive and manage new customer implementations throughout the entire process, offering guidance and support from data collection to platform setup and training.• Serve as the main technical liaison for new customers throughout the onboarding process.• Develop a deep understanding of customer pain points and successfully partner with cross-functional teams to optimize existing processes, resulting in a streamlined workflow.• Consult on and refine best practices for each data environment and customer vertical to enhance implementation efficiencies.

Greater Atlanta Area

• Conduct virtual and onsite consultations and provide subject matter expertise that improve our clients business processes.• Work with the client process team to understand project scope, requirements and implementation timeline.• Identify creative and effective solutions to meet our client's process requirements.• Anticipate and mitigate project risks and issues.• Conduct virtual and onsite training on the CivicClerk software.• Configure and test the CivicClerk software to meet the defined project scope and client business requirements.

• Demonstrate proficiencies in telephone and front-desk reception with a high-volume environment.• Serve as first point of contact for all clients calling or visiting.• Take verbal and written messages and transmit them to the appropriate person.• Educate customers on clinical procedures and policies.

Greater Atlanta Area

• Responsible for generating new relationships with vendors to create a mutually beneficial partnership. • Actively plan and coordinate opportunities for networking.

Greater Atlanta Area

•Responsible for personnel related tasks, including new hires, training, terminations, supervision, rewarding, and discipline of 15 direct reports. •Proactively developed and maintained relationships with alliance partners across the Southeast. •Visited partners as needed to establish positive relationships and ensure understanding of expectations to develop mutually beneficial partnerships.•Prepared monthly, quarterly and yearly statistic reports for the Board of Directors regarding operations.•Involved with strategic planning, budgeting, and determining goals for the organization.•Coordinated the transport of animals between locations for better adoption opportunities, medical treatments, and surgery.•Ensured all safety, training, and animal care protocols and procedures were updated and being followed.•Oversee the Foster Program and assist with periodic home evaluations as needed.•Researched best practices and related industry standards. •Managed the Humane Emergency Animal Rescue Team (HEART), including stocking, set-up, employee and volunteer training, staffing, maintaining animal needs, media interviews, and ensuring accurate records both on and off site. •Handled agency travel arrangements for deployments and conferences. •Medication and supply ordering for two locations.•Point of contact with Georgia Department of Agriculture and DEA to ensure compliance with all guidelines and state laws.

West Palm Beach, Florida Area

•Developed and maintained relationships with local rescue organizations to receive low-cost medical procedures.•Introduced and directed the foster program rescuing 1100 animals annually. •Responsible for recruitment of new foster parents.•Built relationships with local veterinarian offices to assist with the fostering and treatment of shelter animals. •Worked with local rescue groups to help increase our live release rate.•Initiated the Blood Donor Program by building a partnership with the local greyhound track. This helped with less funds being spent and more lives being saved. •Coordinated medical treatments of all animals in foster care.•Cleaned and sanitized animal kennels during morning cleaning.•Developed electronic foster records and paper files.•Ensured quality customer service to patrons who visited or called the shelter.