Kathryn Richardson Email & Phone Number

Assist patrons with their computer and smart device questions, including troubleshooting. Oversee patrons in the Creation Station including support and training on equipment such as the 3D printer, laser cutter, vinyl cutter, and heat press. Operational Highlights:- Took on role assisting with Creation Station (Makerspace) equipment very seriously and have become known as an expert on most equipment.

North Platte, Ne

Responsible to manage daily store operations with remote support from other stores. Regular activities include receiving and merchandising new product for the store, processing gamers’ purchases and trade-ins, coordinating and running in-store events for various games, and demonstrating and recommending products for customers. I also alert customers to upcoming new product releases, and assist them with preordering product as necessary. Operational Highlights:- Documented new manual file transmitting process, including detailed step instructions and screenshots, for other employees to use as reference

North Platte, Ne

Responsible to achieve daily sales goal while providing excellent service to our loyal customers. Recruit new customers by demonstrating products and establishing trust and expertise. Make sales calls to alert customers about upcoming sales and special events. Attend biweekly regional sales teleconference meetings to ensure company standards are being met. Operational Highlights:- Organized and recreated customer contact cards to increase efficiency and ensure reliability of information- Top performer for opening credit card applications during Thanksgiving and Black Friday sales

Lancaster, Pa

Responsible for championing agile methodology used to deliver projects to our clients. Work closely with developers, testing engineers, product owners, and UX/UI experts to establish sprint release schedules that are achievable while satisfying client requirements. Operational Highlights:- Standardized project communication and documentation practices using a combination of Jira, Slack, and SharePoint.- Participated in several “women in code” events to promote females in the tech industry- Support rollout of new centralized solution for BMW North America and MINI USA AfterSales eCommerce, including oversight of requirements management, user acceptance testing, dealer onboarding and help desk duties

Yardley, Pa

Attend to daily routing and maintenance of both print and digital projects for Sanofi Pasteur (vaccines) and AstraZeneca (oncology) while monitoring baseline budget and timelines. Oversee low-cost-solutions vendors to ensure quality and consistency of project deliverables. Run weekly status reports and monthly financial reconciliation reports.Operational Highlights:- Enforced rollout in standardization of new PM and agency process- Subject matter expert in client’s iPad app design and build requirements

West Chester, Pa

Attend to corporate microsites and product-related web pages (web banners, emails, landing pages, surveys), routinely refining and updating for brand recognition and to affirm commitment to quality. Maintain internal employee portal for integration news (merger information on new resources and policies, company updates, and employee logistics), reducing risk of viral infection and inhibiting excessive emails.Operational Highlights:- Designed and implemented corporate microsites and web pages for branding and statement of commitment to quality.- Saved an average of $5,000/month with innovative translation process of Synthes Update, a merger newsletter, translated into eight languages, distributed monthly to all employees.- Recognized for self-initiative in overhauling Silverpop Engage Professional email program, adapting the system for Marketing Communications to maintain system updates, keep current of trends, and refine code and content.- Received complimentary feedback on employee portal being made more user-friendly and helpful.- Attained average open rates of 50%+ and average click rates of 25%+ for original email designs for product and program launches directed at mobile sales force.

West Chester

Wrote copy for web pages and marketing material. Reviewed, proofread and edited all product literature, including technique guides, brochures, white papers, advertisements, 2-minute drills, presentations, etc. Updated and published internal global style guides and editing handbooks with new questions and issue resolutions to aid other groups in writing refinement.Operational Highlights:- Promoted to Associate Project Manager (2011).- Saved time and money, reduced errors, and clarified proofs with editing process reconstruction using electronic PDF routing process to replace hard copy editing/proofing.- Collaborated in creation of MATRIX Spine System marketing materials.

Teach students printmaking techniques through demonstrations and explanationsMake sure supplies are maintained and properly cared for Answer any questions and offer suggestions to help students through the printmaking process

Knowledge of the databases and services availableCustomer service for students as well as community members Check-in/out and reshelve books