Alberto Rodriguez Molina Email & Phone Number

Argentina

Philadelphia, Pennsylvania, United States

United States

The role involves: - Provide support to members and customers fast, efficiently and accurately.- Assisting with and solving all manner of WordPress questions, not just WPMU DEV products (code skills for PHP/MySQL and HTML/CSS is a must).- Troubleshoot hosting related issues.- Co-ordinating with developers over bugs, features, and other improvements.- Job requires LiveChat and Ticket support.

San Juan, Puerto Rico

The role covers the following functions:- Championing opportunities to consistently improve the GovAssist experience.- Mapping the post-sale customer journey and identifying opportunities for proactively intervening on the customer’s behalf.- Developing listening points in the post-sale customer journey, defining segmentation of customer base and varying strategies, and identifying opportunities for continuous improvement.- Driving customer retention, reducing churn, and increasing customer satisfaction.- Guiding the team in effective customer issues resolution.- Developing and integrating systems to offer the best possible customer experience.- Testing new strategies for driving customer value.- Continually reviewing and evolving the collection of processes GovAssist uses to track, oversee, and organize every interaction between the company and the customers.- Optimizing Zendesk, the central hub for all customer service for best fitting customer service needs.- Updating and reporting on KPIs through Zendesk Insights (e.g. NPS, CSAT, CES, Customer Churn Rate, Customer Retention etc.).- Working with the IT&Development, Marketing, Customer Service QA, and HR teams to ensure the harmonious development and improvement of the customer service team and overall customer experience.- Carrying out additional tasks, which fall reasonably within the remit of the role.

A Technical Support Quality Assurance Engineer in a typical customer support organization, might spend a lot of time evaluating a sample of tickets after the fact and marking down agents for mistakes that have already ruined the customer's experience, working against a poorly defined and arbitrary quality bar.In XO support organization, the TSQA role is a vital, real-time, full-coverage function that ensures that every single interaction with the customer meets our well-defined, clear, and exacting quality bar. Attention to detail and having personal high standards make a difference - both by stopping poor support going out the door, and by helping us identify the agents that need coaching to elevate them to our goal of 100% quality.

Level 2 Customer Support Architects are tech specialists who enjoy working on complex issues and the challenge that comes with escalated tickets. These innovative problem solvers are passionate about helping the customer and demonstrate the ability to de-escalate situations. I briefly transitioned from PKC role to L2. I requested the transfer as the teams where in desperated need of an L2 more than a PKC at the time.

Argentina

Product Knowledge Curator is the best senior support engineer who loves converting thoughts and ideas into written solutions. In this role:In my case I was the SME (Subject Matter Expert) in 2 products, hence it seemed like a natural path to grow to PKC on those to + 2 others.

Argentina

Level 2 Customer Support Architects are tech specialists who enjoy working on complex issues and the challenge that comes with escalated tickets. These innovative problem solvers are passionate about helping the customer and demonstrate the ability to de-escalate situations.

Derry~Londonderry, Ireland

Working as DevOps for an Irish IT Consutant Company.

Worldwide

I am a MCSE and MS Exchange Specialist with more than ten years of experience in IT and more than 7 working directly with MS Exchange Systems (2000/2003/2007), in multi-site infrastructure, working in different areas including: Network Design, Infrastructure, Troubleshooting, Wifi, VPN, Security and more.Currently working as a JavaScript/PHP/CSS digital craftman: whenever you want some special fx on your frontend website or a new functionality in your server side code, I'm there to make it possible.

Toronto, Canada Area

Design & code an Extension (plugin) for Firefox and Chrome, to incorporate extra functionalities to Gmail, allowing the user to visually identify the contacts that have not get in touch with and allowing messaging tracking system. Developed both front and backend: the frontend in JavaScript, the backend in PHP. Using Google PHP API to access the user’s data and working under Google App Engine (Cloud), using a PHP instance with a MySQL database. The frontend used everal JS libraries including JQuery, Underscore, LeafletJS and JSTree.

Dos Caminos, Caracas, Venezuela

Diseñar e implementar planes de inspección y mantenimiento, incluyendo la adecuada planificación de los reemplazos para la actualización de los equipos y software, de forma de asegurar la confiabilidad y continuidad de operación de los sistemas de información y comunicación instalados en las diferentes oficinas.Diseñar e implementar planes de inspección y mantenimiento, incluyendo la adecuada planificación de los reemplazos para la actualización de los equipos y software, de forma de asegurar la confiabilidad y continuidad de operación de los sistemas de información y comunicación instalados en las diferentes oficinas

Maturin, Edo. Monagas

Dibujo de planos enAutocad2007. Planos de Procesos (P&ID) y Mecánicos(Isométricos).

Av. Sucre Dos Caminos / Caracas - Venezuela

Desarrollo, diseño eimplementación de la página web www.inelmeca.com, así- comodel portal intraweb el cual está basado en php+mysql.Instalación de 3 conexiones VPN: Maracaibo, Caracas, PLC.Reestructuración de los sistemas de servidores(descentralización) para obtener mayor confiabilidad. Mejora enla aplicación de métodos de mantenimiento y la capacidad demantener en servicio el servidor principal sin reiniciar y enrégimen continuo de más de 10 semanas (usando Windows 2Kserver). Administración de la red, instalación y configuración deServidores (Windows 2000) y Estaciones (Windows 2000/XP).Implementación del servicio de mensajería interna (usandomessenger + exchange). Implementación de un servidor basadoen Win2000 para file sharing y servicio web (Apache2 + php +MySql) para la página interna. Distribución de la información enlos servidores para obtener búsquedas más eficientes.Desarrollo del plan de mantenimiento de la empresa.

Av. Fco. De Miranda, Torre Europa

Área de Procesos: Cálculo y diseño de recipientes a presiónpara separación de gas-líquido. Cálculo y diseño deeliminadores de neblina.Área de Ventas: Manejo de cartera de Clientes (PDVSA),elaboración de cotizaciones ypresupuestos, estimación de costos, reporte de cotizaciones /ventas, planificación.Área de Procura: Colocación de órdenes de compra,planificación y seguimiento. Nacionalización de equipos ypartes, con conocimiento de aranceles de nacionalización. Parael proyecto Refinería Isla - HV8 , soporte en la exportación depiezas y equipos.Área de Diseño: Diseño básico para instalación de Demisters®(ACAD), diseño de modelos en3D (proyecciones axionométricas) para mostrar a los clientes,modificación de planos, etc.Otros: Asistencia a la gerencia, conocimiento de manejo deoficina (papelería, telefonía, etc),administración (nómina, pagos, etc.), soporte y asistencia alusuario (computación).

Ingeniería Mecánica

Mcse, Microsoft Certified Systems Engineer

Mcsa, Microsoft Certified Systems Administrator

Mcts, Ts: Microsoft Exchange 2007, Configuration

Mcts, Ts: Windows 7, Configuration

Mcp, Administración De Servidores