Katie O. Email & Phone Number

 Supporting the Booking Team Leader. Monitoring Queues throughout the day and adjusting staffing levels (including managing breaks/lunches) to ensure the department's targets are attained and we are on top of app processing and engineer filling. Assisting with Reports, creating rosters & assigning duties to team members. Coaching, training and developing the Booking team in order to maximize their Skillset. Ensuring that administration processes are updated immediately and correctly. Reviewing Booking documentation, Processes and scripts to ensure they are kept up to date & relevant.

Dublin, County Dublin, Ireland

Duties:o Processing sales application forms and imputing new customers information onto CRMo Maintaining capacity of engineer’s working day through Service Gantt o Route optimization and good geographical knowledge of Irelando Understanding and reviewing approved process mapso Book maintenance and installation appointments for customers and direct sales agentso Optimization of all Installation, service visits and upgrade slotso Liaise with Field Managers and Planning department to manage rescheduled jobs / cancelled jobs / non completed jobs and other issues as well as liaising with engineers and other departments dailyo Ensure job wait times are controlledo Working in line with company core values and ethicso Monitoring Booking Queues throughout the day

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Duties:o Ledger Management of up to 1000 accounts a montho Abiding to general data protection regulation (G.D.P.R) o Outbound calls to clients who are overdue on their accounto Arrangement of payments in full on first call resolutiono Inbound calls to deal with clients’ card payments, issues and queries o Emailing clients, receivers, accounts payables and solicitors in relation to invoicing and payment querieso Logging the disconnection and reconnection of propertieso Developing relationships with customers and clientso Working with systems like CRM7, SAP and Microsoft Excel and Wordo If unable to make payment in full, Setting Instalment plans with customers and checking that customers are sticking to these plans on a weekly basis

County Meath, Ireland